The Four Social Customer Engagement Scenarios
The Chess and Metz team have put together a visual to help organizations understand what we believe to be the […]
Social Business, Social CRM
Social Business
Social Business, Social CRM
Multiple Perspectives on Social CRM: The Consultant, Analyst, Vendor, and Client
If you put a consultant, an analyst, a vendor, and an end user client together in the same room and
Why the Enterprise 2.0 Vs Social Business Debate is Really Going On
(Chess puzzle, white to move and mate in 2, can you figure it out?) There’s been some interesting blog fodder
Should the CIO Care About Social?
A few folks have asked me to post my CMSWire articles here, while I can’t re-post them in their entirety,
Gartner Magic Quadrant for Internal Social Sotware 2010: Valuable or Not?
Gartner recently released their Magic Quandrant report for internal social software vendors. The below images are courtesy of Read Write
The Chess and Metz Client and Strategic Methodology
As a part of our new partnership with Metz Consulting, we made both our client and strategic methodology public for
Explaining Social Business in a Way that Makes Sense
Quick note, the picture is supposed to be of something “weird” that people will have a hard time explaining, it’s
What or Who is a Consultant and What Makes Them Good?
“A consultant is a person in a position to have some influence over an individual, a group, or an organization,
Customer and Company Value, You Must Define Both
In my presentations I oftentimes reference a quote from Gartner which says the following: “By 2010 more than half of
Will CRM Sytems and Listening Tools Become One and the Same?
Call me crazy (as many of you have), but I don’t see the separation of “listening tools” and “CRM systems”