Introducing the New Chess Media Group!
So I know you’ve heard me talking a lot about our new site design and it’s FINALLY live at Chess […]
Social Business
Social Media vs Social CRM vs Social Business vs Enterprise 2.0
First off, yes this is an actual chess puzzle (you know I love chess right?), can you find the winning
Traditional Customer Service Costs: A Redux
Connie Chan, Principal of Chess Media Group, is guest posting today. Remember the days when we picked up the phone
Implementing Enterprise 2.0 at Vistaprint Part One: Business Drivers
This is the first in a series of posts on how Vistaprint is implementing Enterprise 2.0 within their organization. I
Enterprise 2.0 and Social Media: Improving Your Processes vs. Changing Them
If I told you I could change and revolutionize the way your company collaborates internally and builds relationships with its
The Social CRM and Enterprise 2.0 Experience Continuum
I’m a big fan of the work that Esteban Kolsky has been doing with Social CRM and he recently stated
Lessons Learned from Cubetree; an Enterprise Social Software Company
I had the opportunity to speak with the CEO of Cubetree last night and one of the things we talked
Forming, Storming, Norming, Performing, Adjourning and Transforming
That’s quite a mouthful I know. This concept was recently introduced to me by Gil Yehuda via email and was
Social Network Analysis for Improved Collaboration
I was reading Mike Gotta’s blog today and came across his post on a new prototype tool that SAP has
What is Social CRM? An Introduction
UPDATED July 8, 2010 Chess Media Group in collaboration with Mitch Lieberman just recently released The Guide to Understanding Social