I recently did a keynote speech at a private event where we discussed corporate culture and employee engagement. I learned that one organization is measuring their culture just every two years by using a survey of around 120 questions. I was completely shocked! Why only every two years? That isn’t often enough to check the pulse of an organization, especially since the workforce is changing so quickly. Do they really need to ask that many questions to gather the information that is needed? But how often to measure employee engagement and how many questions to ask is the wrong place to start this process. There is no golden rule… just start with the basics and core components. What is it that you are trying to measure and learn about your organization? What are the fewest questions that you can ask to learn this? […]
What Should You Do When Your Top Talent Tries To Leave?
This video is coming to you from the airport while I await my flight to Malaysia for a speaking event. I’ve been crazy busy lately but something is still on mind from the recent Future of Work Forum in Chicago. A topic that we discussed at the forum was what you should do when your top talent tries to leave your organization. A lot of human resource and talent leaders think they should be able to keep people in their organizations but that is impossible, short of physically forcing them to stay! […]
Primed To Preform – The Science Behind Building a Legendary Workplace Culture
Lindsay McGregor is the co-founder and CEO at Vega Factor, a company that helps organizations build high-performing, adaptive cultures. She is also the co-author of a New York Times Best Seller, Primed to Perform: How to Build the Highest Performing Cultures Through the Science of Total Motivation. Lindsay received her B.A. from Princeton University and an MBA from Harvard, and has worked with Fortune 500 companies, nonprofits, and universities. She started her career working in strategy and found that one question often popped up.. “Do we have the culture to pull off the strategy?” Many companies would chose small, incremental improvements in their culture. She found that it was difficult to convince companies that big culture changes could really impact their performance and bottom line. […]
Do You Have To Work With A Fancy Architecture Firm To Have A Cool Office?
Several interesting conversations arose at the recent Future of Work Forum in Chicago during breaks. One in particular was around office design. We were discussing the office designs of organizations like Google, Facebook, and LinkedIn when an attendee brought up the point that their company doesn’t have millions of dollars to spend on office design. They can’t afford slides and expensive renovations. Another attendee said it doesn’t have to cost a fortune! In many cases, there really is no need to hire an architecture firm. That can even be a waste of money as a firm would be trying to design an office space that they don’t work in, for a culture they likely don’t understand. […]
The Top 3 Tips To Create A Connected Company
Neeru Arora, the Chief Information Officer and Chief Knowledge Officer for Aon, recently joined me at the Future of Work Forum in Chicago. Aon is a prominent professional services firm that serves many top Forture 500 companies. They are the leading provider of risk management, insurance, human resource solutions, and more! Aon advises their clients on a daily basis around topics such as retirement, talent, capital, and analytics. It is a very culturally diverse organization with 72,000 colleagues in 120 countries. They strive to create a connected company for a better experience, for employees and clients! […]
What The City Of The Future Will Look Like
The way that cities evolve impacts our lives, personally and professionally. Jonathan Reichental works as the Chief Information Officer for the city of Palo Alto, reinventing sectors of the government that are struggling. Cities need a CIO because technology is the center of operations and almost all projects have a technical aspect. Not every city currently has a CIO but we are seeing the shift and demand to take IT to the center of delivering better services to citizens. […]
Do You Really Have To Love Your Job?
Last week, an interesting conversation came up at a dinner that I attended in Boston after I keynoted the Human Capital Institute conference. Some of the attendees were of the belief that people should love their jobs. Honestly, I don’t think this is entirely true. On the micro level, you don’t have to love every aspect of your job. No matter what you do, there will be some tasks that you find boring or not enjoyable. […]
Why HR Needs To Wake Up!
I have to preface this by saying that I have a soft spot for human resources and really love HR people… But I’ve been speaking at a lot of HR conferences lately and everyone looks so defeated and glum. Why do HR people seem so unhappy? This is the most exciting time for business ever! And HR is the most exciting role and function in an organization today. HR teams get to be responsible for driving and shaping employee experiences and determining what the Future of Work will look like! […]
The Era of Living Services: The Next Wave In The Digitization Of Everything
Mark Curtis started his career in the marketing and digital field, and is now the co-founder and Chief Client Officer at Fjord. Fjord is the design and innovation part of Accenture Interactive that employs 750 people in 18 cities… mainly designers spread across the world! The company is growing rapidly due to the increasing demand for service design and the delivery of end design digital products. Mark and his team are responsible for inventing services and laying out the design. […]
How Can We Get Managers And Executives To Truly Drive Change?
There has been a lot of news recently about executives and senior leaders that are being paid tens of millions of dollars to leave their organizations! Some of these are CEOs of large, global companies that are either being indicted or let go for a myriad of issues, including poor performance. They make so much money, that they just don’t have any incentive to do their jobs well! So this got me thinking that maybe one of the reasons that change is not happening in workplaces is because executives are being paid so much that they just don’t care. Perhaps they don’t have the motivation to care about employee engagement, organizational change, or corporate culture. […]
Should You Focus On Your Strengths And Ignore Your Weaknesses
I’ve heard before that you should focus on your strengths and ignore your weaknesses. I have to disagree! This is not the best advice and could cause problems. You shouldn’t focus on your weaknesses but don’t ignore them either. Be aware of what your weaknesses are and figure out how to offset them. Get help, build up your weak areas, or delegate tasks. Continue to focus on your strengths and conquer away! […]
The 2016 GE Global Innovation Barometer: Innovation Around the World
Marco Annuziata is the Chief Economist and Executive Director of Global Market Insights at General Electric. He is relatively new in the company, only having been there for 5 years in a newly created position. Marco is tasked with studying what is happening around the world and how it will affect employment, economies, and growth. He looks at the long term geopolitical, economic, social, and technological trends, then maps that to the risks and opportunities for GE’s different businesses around the world. […]
How To Figure Out Who The True Leaders Are In Your Organization
At a recent workshop for a large financial institution, a conversation was elicited about how to identify leaders within the organization. The employees were sitting around tables in various groups and no one really had an answer about who they felt the leaders were. So I gave them all paper and asked them to write down which members of their team and which senior members of the organization they would consider leaders. It should be someone whose behavior they want to emulate and team they’d like to be on. I noticed that the same names popped up over and over! So employees do recognize the leaders within their organizations, they just don’t publicly address it. […]
Should You Have To Work 40 Hours A Week?
Why are we so fixated on a 40 hour work week? Do we need to work that much? There is shift from focusing on the input that is required to the outputs that are created, and rightly so! We now have technology that allows us to work anywhere, at any time. Just because a manager doesn’t see an employee logging time doesn’t mean they aren’t earning their salary. Tracking hours is becoming an archaic idea in the world that we live in. Instead, organizations should focus on good quality and punctual work from employees that collaborate and communicate. […]
Five Signs You’re Working For A Truly Great Manager
The role of management has changed quite a bit over the past few years. Few people realize it, but the role of management was originally created to maintain the status quo and enforce rules and protocols. Managers were supposed to push employees and extract everything they could from them. Management never cared about engagement, empowerment, […]
Why Mindfulness is So Important in the Workplace Today
Joe Burton comes from a corporate background, working in high stress situations with long hours and constant travel. His career was on an uphill track but his personal life and health started to decline. He even developed insomnia and asthma around the age of 40. Up until then, he would have laughed if someone suggested mindfulness as a way to alleviate his stress. Joe realized that mindfulness training helped him be more present and aware. He developed a deeper relationship with his emotions and central nervous system. It changed the way he is with his family and as a leader. […]
What Is Employee Experience?
As we shift to the future of work where organizations are focusing on the reasons why employees WANT to work versus NEED to work, it is important to understand employee experience. A lot of organizations historically have focused only on one aspect of organizational change and that is culture. This is how employees feel when they are inside of an organization, the vibe that they get, the organizational structure, leadership style, compensation and benefits, etc. While culture is a part of the employee experience, it is only a third.
Can Giving Employees Too Many Perks At Work Be A Bad Thing?
I was speaking with a makeup artist recently and we had a conversation about companies like Facebook and Google that offer many extravagant perks to their employees. She mentioned that she thinks employees at places like this are just being conned into never wanting to leave the office and basically becoming a slave to their job. Some organizations offer perks like haircuts, dinner, free daycare, and even doggie daycare! So how do employees know if they are just being duped into working longer and harder? If any expectation is implied or stated with these perks, that is a dangerous thing! […]
How To Design Physical Spaces That Encourage Collaboration
The workplace of the past is gone… We are now talking about homing from work, not working from home. Tim Oldman uses his background in interior design and architecture, along with his fascination in merging diagnostic tools like the Myers-Briggs Type Indicator to get a better understanding of employee spaces. He is the Chief Executive Officer of Leesman, famous for the Leesman Index, which is an independent auditor of the relationship between employees and the space that is provided for them. Tim compares Leesman to the radiographers of the corporate workplace and that couldn’t be more appropriate! […]
Why Trying To Sustain Anything In Your Organization Actually Does More Harm Than Good
I often get questions from listeners and event attendees about how organizations can sustain certain things such as tenure, growth, revenue, and innovation. My answer to this question is always you can’t sustain these things, nor should you want to try. When I think of sustaining, I think of status quo versus movement and evolution. You can’t sustain these things when the workplace is changing so dramatically. Instead, you must adapt and evolve with the changes that we are starting to see. Your organization should move from maintaining the status quo to progressive thinking. […]
Why Treating Your Employees Well Also Helps Your Customers
This topic was inspired by a recent conversation with Beth Taska, CHRO at 24 Hour Fitness, about being a human leader. We discussed how treating employees well, having relationships with them, and showing them they are valued also affects your customers. Most employee-customer interactions are pretty standard, with the same process every time. The thing that makes these interactions important is the employee and how they treat people, or their discretionary effort. When employees feel more engaged, productive, and valued they will treat customers better. […]
Essential Education And Skills For The Fourth Industrial Revolution
We are currently in the midst of an industrial revolution with an exponential pace of change and it is disrupting industry in every country. This revolution is different from the past three in terms of velocity, scope, and impact. It is a digital revolution, characterized by a fusion of technology that is impacting every aspect of how we work and how we live, creating threats and opportunities. Skills that we learned in formal education are now becoming irrelevant. Employees should be prepared to completely reskill themselves. […]
The Top Three Tips To Ace Any Job Interview
We’ve all been there… sweaty palms and butterflies in the stomach. Being interviewed by a prospective employer can be very nerve wracking! You can cut down on the jitters by being prepared. I’m here today with Beth Taska, CHRO at 24 Hour Fitness, to discuss the top three tips for succeeding in a job interview.[…]
Who Should Own The Employee Experience?
The employee experience is what I define as the combination of culture, technology, and the physical space. It is the recognition by the organization that it must create a place where people truly want to show up instead of having a place where people need to show up. Simple statement but with a big impact. This is perhaps the biggest area of investment that I’m seeing business leaders around the world focus on today which is both exciting and also challenging. We all want to work for an organization that takes into account our experiences of working there. […]
The Top Three Tips For Building High Performing And Effective Teams
Cisco just completed a study on how to create the best teams so I’m here today with Francine Katsoudas, Senior Vice President and Chief People Officer of Cisco, to discuss the findings. The first tip to building high performing and effective teams is to focus on the individual strengths of each team member. Know what is special and unique about them, recognize how they work the best, and play on those strengths. Second, create an environment where every individual feels their values are shared. Your team will be more willing to put their thoughts forward in this environment. The last tip is to create a safe and trusting environment where every one feels like their teammates have their back. […]
SUPERBOSSES: How To Create Exceptional Leaders For The Future Of Work
Lately, I’ve been surrounded by the theme of management and leadership, and the role of each in the future of work. Today, we are chatting with Sydney Finkelstein to discuss what makes some leaders truly exceptional. Sydney is the Steven Roth Professor of Management and faculty director of the Tuck Executive Program at the Tuck School of Business at Dartmouth College. He is also the author of the phenomenal new book Superbosses: How Exceptional Leaders Master the Flow of Talent. […]