Today’s guest is Greg Hanover, CEO of LiveOps a virtual call center company that has been around for 18 years. Today we are talking about how to effectively lead a virtual team. Greg, who leads a team of 14,000 independent contractors who work from home, has valuable insight into how to communicate, train, collaborate, and motivate a team you cannot see.
This week I am joined by two guests, Dr. Marc Brackett and Dr. Robin Stern from the Yale Center for Emotional Intelligence. Our discussion today centers on emotional intelligence–what it is, why it is so important, how we can practice it and much more. This is a conversation everyone needs to hear because emotional intelligence is critical for leaders and individual contributors. It affects every aspect of the workplace including collaboration, communication and engagement not to mention aspects of our personal lives as well. I hope after listening to our conversation you will be able to implement some of the ideas and concepts we talked so that you can improve your own emotional intelligence.
Today’s guest is Jeffrey Puritt, President and CEO of TELUS International, a global customer experience outsourcing company with over 31,000 team members across 10 countries. In our conversation you will hear all about what it’s like to work at TELUS international, how they give back to the local communities, how Jeffrey deals with tough choices, his view on the future of leadership, and much more
Join me for this week’s episode with Celeste Warren, VP of HR and Global Diversity and Inclusion COE to hear how D&I is changing, what Merck is doing to take strides in this area and what role individual employees, managers and leaders play in creating truly diverse and inclusive organizations. […]
This week’s guest is Robin Hanson, you may remember him from a previous episode from 2016 when we spoke about ems, robots and what the next 100 years could look like. In this episode we are talking about his newest book, The Elephant in the Brain: Hidden Motives in Everyday Life. It is definitely a conversation you won’t want to miss! […]
This week’s guest is Michael Arena, Chief Talent Officer at General Motors. Join us as we explore what GM is doing internally around talent and disruption, how they use social network analysis and Michael’s views on People Analytics, AI and corporate culture. […]
This week’s guest is Tim O’Reilly, Founder and CEO of O’Reilly Media and Author of WTF: What’s the Future and Why It’s Up to Us. Join us as we talk about AI and Automation, trends O’Reilly is looking at, why rogue AI is hostile to humanity and much more. […]
This week’s guest is Heather McGowan, Co-Founder, Author and Advisor at Work to Learn. Our discussion today centers around the importance of learning how to learn and what we can do to stay relevant in the future of work. […]
My conversation today is with Rebecca Chandler, the Chief Learning Officer and Global Director of the Learning Group at Steelcase. We are talking about real life examples of what Steelcase is doing to promote learning and development, how learning has evolved over the past few decades and how leaders and managers can role model the desired learning behavior in their organizations. […]
Join in on the conversation as John Hass, CEO of Rosetta Stone, and I talk about the future of learning, language, and education. Find out why it is so important to be a perpetual learner, what technology Rosetta Stone is using, John’s take on the changing nature of learning and much more. […]