For those of you not familiar with Chatter, it’s a relatively new product that Salesforce (CRM vendor) released and it’s basically designed to allow for more efficient communication within your organization. It’s a bit like Facebook but for the enterprise. I want to note that
Before we talk about anything “social” as it pertains to the supply chain, let’s start off with just the plain ‘ol supply chain. There are a few definitions of “supply chain” but I like the one put forth in the book “The New Supply Chain
I was playing around on Indeed.com which is basically a massive job search engine that also allows you to look at trends for various job titles or descriptions. I thought it would be fun to take a look at what’s going on with “social media”
The Chess and Metz team have put together a visual to help organizations understand what we believe to be the four scenarios of social customer engagement. A more detailed version of this post is going to be going live on CMSWire today and I will
I just wanted to wish everyone a very happy Thanksgiving, it’s been a very interesting year thus far and I’m thankful for all that has happened. Blake (my girlfriend) and I came up with our list of the top 20 things we are thankful for
Earlier this month Cone released the results of their study on how consumers are using new media tools. Cone conducted an online survey of 1050 adults and defined “new media” as: “Dialog among individuals or groups by way of technology-facilitated channels such as social networks (e.g. Facebook);
If you put a consultant, an analyst, a vendor, and an end user client together in the same room and ask them to explain or discuss social CRM or social business (or pretty much anything else), you will get very different answers and explanations. Nothing
(Chess puzzle, white to move and mate in 2, can you figure it out?) There’s been some interesting blog fodder as of late around whether or not the terms Enterprise 2.0 or Social Business are more applicable in describing this shift towards emergent collaborative tools
A few folks have asked me to post my CMSWire articles here, while I can’t re-post them in their entirety, what I can do is provide snippets and then point you to where you can read the rest of them, does that work? This week
I thought it would be very interesting to look at how other people in the world are talking about, describing, and visualizing Social Customer Relationship Management (Social CRM). I found some pretty interesting images out there and compiled some of them below. I also included
