A few weeks ago Chess Media Group, Attensity, and Mitch Lieberman teamed up to write a whitepaper on the social customer. You can still download the whitepaper for free if you sell us your soul and name your first born after our company…Chess. Kidding, kidding!
The way we work has changed dramatically over the past few years. I’m relatively young…turning 27 in a few weeks – yet even I can recall working for previous employers where there was just no way of getting things done without being present in the
This is part five (and the final part) in a multi-part series on how Intuit is implementing Enterprise 2.0 within their organization. Part one covered the business drivers of Enterprise 2.0, part two looked at some of the change management issues of Enterprise 2.0, part
This is part four in a multi-part series on how Intuit is implementing Enterprise 2.0 within their organization. Part one covered the business drivers of Enterprise 2.0, part two looked at some of the change management issues of Enterprise 2.0, part three explored cultural and
Hello ladies! (this is only funny if you have seen the Oldspice commercials, otherwise this is a bit awkward for all of us…) Over the past few weeks you may have seen that the Oldspice man has been responding to comments on youtube, facebook, and
This is part three in a multi-part series on how Intuit is implementing Enterprise 2.0 within their organization. Part one covered the business drivers of Enterprise 2.0, part two looked at some of the change management issues of Enterprise 2.0, and today we’re going to
This is part two in a multi-part series on how Intuit is implementing Enterprise 2.0 within their organization. Part one covered the business drivers of Enterprise 2.0 and today we’re going to look at where the push for E2.0 came from as well as obstacles
For those of you that haven’t read the Guide to Understanding Social CRM, it’s a whitepaper that Chess Media Group put out in collaboration with Mitch Lieberman. The purpose of the document is to help organizations and brands understand what Social CRM is and why
Next up in out series of companies that are implementing Enterprise 2.0 is Intuit. So far we covered Oce and Vistaprint. Intuit is a software company with 8,000 employee’s worldwide that develops tax and financial solutions for consumers, small businesses, financial institutions, and health-care organizations.
In the past week or so we covered a few interesting topics with easy to understand visuals (we hope). We looked at the difference between CRM and Social CRM (for those that are new here CRM = customer relationship management) and also explored the evolution
