In my opinion effective visuals are one of the greatest assets that a consultant possesses. However, we’re not just talking about pretty pictures, heck any designer can come up with pretty pictures. What I’m talking about is a way to visualize information in a simple way
Gartner recently released their Magic Quandrant report for internal social software vendors. The below images are courtesy of Read Write Web. The first image is for 2010 the second is from last year. You can clearly see that this year there are a lot less
As a part of our new partnership with Metz Consulting, we made both our client and strategic methodology public for the world to see (yes, we are sharing it and will continue to share a lot of other things in the near future). In our
Quick note, the picture is supposed to be of something “weird” that people will have a hard time explaining, it’s my analogy to “social.” This past week has been a flurry of conferences and events. I’ve literally had hundreds of conversations with so many people
A few days ago Brent Leary and I presented the first ever Social Customer Relationships Management (Social CRM) session at Blog World Expo. We didn’t talk about twitter, facebook, or any other social tools or social media. We focused on business applications which many people
Murray Newlands is hosting yet another event in San Francisco this Thursday October 21st; this one is all around social media monitoring and features great speakers such as Marcel LeBrun (CEO of Radian 6), Jennifer Zeszut (chief social strategists at Lithium Technologies), and Timothy Jordan
In what is perhaps the biggest and most exciting piece of news about Chess Media Group to date – Connie and I are very excited to announce that we have joined forces with Metz Consulting to form a services partnership. Chess Media Group and Metz
“A consultant is a person in a position to have some influence over an individual, a group, or an organization, but who has no direct power to make changes or implement programs.” A manager is someone who has direct responsibility over the action. The moment
Ok, so it’s not exactly a fully fledged CRM system (yet) but when you compare the information you have on a client or lead in Salesforce with the information that Facebook has on the same person the difference and quality of information is mind-boggling. Not
I was checking out a Jeffrey Gitomer presentation recently and stumbled on to what is perhaps my new favorite quote to describe the customer and company relationship. “Would you want your spouse to be satisfied or loyal?” The same applies to your customers. Sure it’s
