This is part one in a multi-part series on how the federal government is implementing Enterprise 2.0. This was done through extensive interviews with Booz Allen Hamilton who has led many of the efforts for various Government agencies. The full series on Enterprise 2.0 for
Jive is perhaps one the most recognizable names in the enterprise collaboration space and many would argue that they are miles ahead of the competition. However, a part of me wonders if organizations interested in enterprise collaboration are even ready for Jive yet. One of
In this world there will always be people that try to bring you down and say negative things about you, sometimes you can have conversations with them, sometimes not. Some people are just unhappy and there is nothing you can do about that. You have
I’ve been involved in a few interesting discussions around the role of IT lately, specifically where does IT fit within social business? I’ve also been to a few prospect meetings where organizations were looking to deploy social tools and strategies to either interact with customers
Really, this has anything and everything to do with social business, enterprise 2.0, social media, social CRM, and every other term or category that is related. The question that oftentimes comes up is what is all of this “social” stuff really about? Reports are put
I get a handful of vendor briefings and demos every week. I do this because it’s always great to see what vendors are up to, it’s great for personal research, and it builds relationships. I can honestly say that I’m the space that I’m in
I ask this question at every client and prospect meeting and at every conference I speak at. The answer from the audience never changes. It’s a two-part question: “If I told you that many of your customers and prospects interacted and communicated in the social
I was on a panel discussion at the Sales 2.0 conference last week and one of the questions the moderator asked was around dashboards, in other words, if you could create your metrics and dashboards for social engagement; what would you track and why? It’s
I was at the Eye for Travel conference last week when I learned about something really interesting that Malaysia Airlines is doing with Facebook and their booking engine through their new app, MHbuddy. You can call this Social CRM or social media, it doesn’t matter,
Chess Media Group is going to be launching our “Optimal Play” newsletter within the next few days; it’s going to be the first newsletter on social business for decision makers and executives (at least the first that I know of). We’ve worked hard on formatting
