Jacob Morgan | Best-Selling Author, Speaker, & Futurist | Leadership | Future of Work | Employee Experience

future of work

The Future in 5

What Is Employee Experience?

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As we shift to the future of work where organizations are focusing on the reasons why employees WANT to work versus NEED to work, it is important to understand employee experience. A lot of organizations historically have focused only on one aspect of organizational change and that is culture. This is how employees feel when they are inside of an organization, the vibe that they get, the organizational structure, leadership style, compensation and benefits, etc. While culture is a part of the employee experience, it is only a third.

The Future in 5

Can Giving Employees Too Many Perks At Work Be A Bad Thing?

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I was speaking with a makeup artist recently and we had a conversation about companies like Facebook and Google that offer many extravagant perks to their employees. She mentioned that she thinks employees at places like this are just being conned into never wanting to leave the office and basically becoming a slave to their job. Some organizations offer perks like haircuts, dinner, free daycare, and even doggie daycare! So how do employees know if they are just being duped into working longer and harder? If any expectation is implied or stated with these perks, that is a dangerous thing! […]

The Future in 5

Why Trying To Sustain Anything In Your Organization Actually Does More Harm Than Good

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I often get questions from listeners and event attendees about how organizations can sustain certain things such as tenure, growth, revenue, and innovation. My answer to this question is always you can’t sustain these things, nor should you want to try. When I think of sustaining, I think of status quo versus movement and evolution. You can’t sustain these things when the workplace is changing so dramatically. Instead, you must adapt and evolve with the changes that we are starting to see. Your organization should move from maintaining the status quo to progressive thinking. […]

The Future in 5

Why Treating Your Employees Well Also Helps Your Customers

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This topic was inspired by a recent conversation with Beth Taska, CHRO at 24 Hour Fitness, about being a human leader. We discussed how treating employees well, having relationships with them, and showing them they are valued also affects your customers. Most employee-customer interactions are pretty standard, with the same process every time. The thing that makes these interactions important is the employee and how they treat people, or their discretionary effort. When employees feel more engaged, productive, and valued they will treat customers better. […]

The Future in 5

The Top Three Tips To Ace Any Job Interview

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We’ve all been there… sweaty palms and butterflies in the stomach. Being interviewed by a prospective employer can be very nerve wracking! You can cut down on the jitters by being prepared. I’m here today with Beth Taska, CHRO at 24 Hour Fitness, to discuss the top three tips for succeeding in a job interview.[…]

The Future in 5

The Top Three Tips For Building High Performing And Effective Teams

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Cisco just completed a study on how to create the best teams so I’m here today with Francine Katsoudas, Senior Vice President and Chief People Officer of Cisco, to discuss the findings. The first tip to building high performing and effective teams is to focus on the individual strengths of each team member. Know what is special and unique about them, recognize how they work the best, and play on those strengths. Second, create an environment where every individual feels their values are shared. Your team will be more willing to put their thoughts forward in this environment. The last tip is to create a safe and trusting environment where every one feels like their teammates have their back. […]

The Future in 5

What Is The History Of Your Organization?

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I recently marveled in the famous, historical architecture of the Arc de Triomphe while in Paris. The city is full of history and that is a lot of what makes it a wonderful place. That really got me wondering how often organizations think about their history. There are many companies that are well over 100 years old… how many of those have retained the history of where they came from and their original values? Employees need to know the history of their organization to understand the challenges it has overcome and incorporate that into how they work. This will reap a sense of pride and purpose in their work instead of employees just showing up to get paid with no meaning. […]

The Future in 5

Three Ways The World Of Learning Is Changing

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Since I’ve just finished a keynote in Paris for CrossKnowledge with over 900 professionals in the learning space, I thought it would be fitting to share three ways that the world of learning is changing. So take it in while you enjoy the lovely view of the Notre Dame Cathedral in the background! With all of the technological advances we are experiencing, learning no longer needs to be done 100% in person. […]

The Future in 5

Why Work Is Less About The Space You Go To And More About The Way You Think

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In the past, we thought of work as being in an office… a place that we commute to daily. Now with the prevalence of WiFi people can work from any place, at any time. This means that work is much less about a place to go and more about a work mode. It’s about switching your mind into the action of working from wherever you may be. Today, I’m working while filming this video at the beautiful Luxembourg Garden in Paris. You may choose to work in an office, a coffee shop, a Breather unit, or from a garden a thousand miles away from your home! Work is a state of mind, not a place. […]

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