As we shift to the future of work where organizations are focusing on the reasons why employees WANT to work versus NEED to work, it is important to understand employee experience. A lot of organizations historically have focused only on one aspect of organizational change and that is culture. This is how employees feel when they are inside of an organization, the vibe that they get, the organizational structure, leadership style, compensation and benefits, etc. While culture is a part of the employee experience, it is only a third.
Employee experience is the combination of three distinct things that exist within any organization regardless of industry, size, and location. The other parts of employee experience are the technological environment and the physical environment. The technological environment is the tools an employee needs to do their job, including the user interface, mobile devices, and desktop computers. An organization should provide relevant and modern tools that allow employees to get their job done. The physical environment includes anything that can be seen, heard, touched, and tasted like the desks, chairs, art, and meals. This is crucial because employees spend most of their time inside the organization so it should have a positive effect on them. All three of these aspects should be focused on to create an environment where people want to show up!
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Jacob Morgan is a keynote speaker, author, and futurist. You can invite Jacob to keynote your next conference, subscribe to his videos on Youtube, check our his podcast, or subscribe to his newsletter!