This topic was inspired by a recent conversation with Beth Taska, CHRO at 24 Hour Fitness, about being a human leader. We discussed how treating employees well, having relationships with them, and showing them they are valued also affects your customers. Most employee-customer interactions are pretty standard, with the same process every time. The thing that makes these interactions important is the employee and how they treat people, or their discretionary effort. When employees feel more engaged, productive, and valued they will treat customers better. How much discretionary effort are your employees putting in to giving your customers a great experience?
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Jacob Morgan is a keynote speaker, author, and futurist. You can invite Jacob to keynote your next conference, subscribe to his videos on Youtube, check our his podcast, or subscribe to his newsletter!
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