Jacob Morgan | Best-Selling Author, Speaker, & Futurist | Leadership | Future of Work | Employee Experience

Employee Experience

Employee experience, Future of work, Strategy

The Three Environments That Create Every Employee Experience

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I define “employee experience” as an organization creating a place where people want to show up instead of assuming that people need to show up. This shift from “need” to “want” is the fundamental change that organizations around the world are starting to experience. This is why we see so much investment in new offices spaces, health and well-being programs, maternity and paternity leave, healthy foods, workplace flexibility, and so much more. There are a lot of things that can go into creating an employee experience but the good news is that every single company regardless of their industry, geography, or size, only need to focus on three things. […]

Podcast

Why Culture Is The Greatest Competitive Advantage In Business Today

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My guest this week for the Future of Work podcast is Hal Halliday, the Chief People Officer at Infusionsoft. Infusionsoft is a sales and marketing automation company, specifically focused on small businesses. They have around 700 employees and are headquartered in Chandler, Arizona. Infusionsoft stands out for having won many awards being a ‘Best Place to Work’ for different topics such as Women and Millennials, and received numerous awards for all around excellence. As the Chief People Officer, Hal speaks on why culture is the greatest competitive advantage in business today. Hal leads a team that helps design many of the things Infusionsoft is implementing to create a great corporate culture. […]

Employee experience, Future of work

How Corporate Culture Impacts The Employee Experience

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We have all heard of corporate culture and the many ways to describe it. Some say “it’s what happens when the manager leaves the room,” others say culture stems from the values, attitudes, practices, and the mission of the organization, and some say culture is controlled by the CEO and the executives. Regardless of what you believe culture is or where it comes from, the one thing that is common is that culture is about feeling. If the physical environment is about the one that you can see, touch, taste, and breathe, then the cultural environment is the one that you feel; it’s the “vibe” you get when you walk in the door and it’s the mood and the tone that the workplace sets.[…]

Employee experience, Future of work

Is Technology Ruining Your Experience At Work?

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This is part of a series of posts exploring the employee experience, that is, creating a place where employees actually want to show up, not where they need to show up. This series will explore what I define as the three employee experience environments that all organizations much focus on which are: physical, cultural, and technological. This is a growing area that I am extremely passionate about because it sees organizations shifting away from thinking of work as a utility to actually focusing on creating what Pat Wadors (the chief Human Resources Officer of LinkedIn) calls “beautiful experiences.” […]

Future of work

Change Doesn’t Have to Start At The Top, But It Helps!

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This is a very special Future in Five coming to you from Santiago, Chile, where I just finished speaking to 800 top HR leaders in Latin America. While visiting Santiago I was struck by the number of stray dogs everywhere. I learned that at one point the local government wanted to step in put these dogs to sleep. The people of Santiago were mortified, and there was an outcry against harming these animals. When a stray dog was found, the citizens of Santiago would step in to claim it as their own. The government, in turn, could not kill put a dog to sleep that belonged to someone. Today the stray dogs in Santiago are viewed as dogs that belong to the people. They are fed, looked after and during bad weather the locals give the dogs jackets to keep them warm and dry. I have not seen locals in any city thus far treat stray dogs with so much love and kindness. While taking pictures of a museum I saw a lady actually lay down on the floor next to a stray dog to give it a hug!
What is fascinating about this story, is that change didn’t start from the top, it started from ordinary people who wanted to see things done as they believed was right.

Future of work

Your Company Is Not Perfect, And That’s Okay

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Today’s Future in Five comes to you from Orlando, where I delivered a keynote on the Future of Work and creating employee experiences to a group of around 1,000 business professionals. Let’s pretend that every one of the seats at this keynote venue represents one employee in the same company. Each one of these 1,000 people will have different interests, priorities, and ideas. How can an organization create great employee experiences that will speak to each employee?[…]

Podcast

The Happiness Industry: How the Government and Big Business Sold Us Well-Being

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This week’s guest on the Future of Work Podcast is William Davies. William Davies is the author of a book called The Happiness Industry: How the Government and Big Business Sold Us Well-Being. He is also the Senior Lecturer at Goldsmiths, University of London. This is a very interesting topic, as engagement, health, happiness, and wellness are all topics that many companies are discussing and investing millions of dollars in.

Podcast

Creating a Great Employee Experience – Lessons from Pandora

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Today I sit down with Kristen Robinson, Chief HR Officer at Pandora located in Oakland, CA. Kristen flourishes and has a phenomenal impact in the Human Resources department with a vast amount of insight on how to successfully operate in the HR arena with any corporation. Pandora for those of you who don’t know, is a free personalized internet radio service that consists of over 1750 employees. Kristen and I dive into why the Employee experience is crucial in any workplace and how it can benefit any business.

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