It seems as though many people are getting swept up and focused on the concept of the “voice of the customer.” While I acknowledge that it is important I’m also wondering what happened to the voice of the employee? When did we become so obsessed
It’s ironic that we spend so much time talking about the ROI of emergent collaboration isn’t it? Sometimes I think we talk about it just for the sake of debate and argument. ROI has almost become a philosophical discussion to be had in a dimly
As you have hopefully heard I’m working on a book for McGraw Hill on emergent collaboration. After a few months of writing I can definitely say I have undertaken a daunting, humbling, yet very fun and interesting task. You see, the book that I’m writing
The more I work with and research organizations deploying emergent collaboration strategies and technologies the clearer it becomes that there is no catch-all strategy. Even if you define a thorough set of use cases and create a 100 page strategy document there are always going
I want to dispel a myth that I keep hearing and that myth is about the ROI of emergent collaboration technologies. We keep hearing about the challenges with measuring and showing ROI and how that is a sticking point for executives and decision makers at
Connie and I decided that we are going to be putting our Chess Media Group Facebook page to better use. Over the past few months we have been sporadically using it to share some articles and resources but we’re really going to ramp that up.
Resistance to anything new is not uncommon and should in fact be expected. Emergent collaboration is no different and organizations that are investing in these tools and strategies can expect to see resistance. Resistance comes in three different ways: employee resistance, manager resistance, and IT
After selecting a vendor for your enterprise collaboration initiative it’s tempting to just release the product with all the features to the company. This is not the most effective way to roll out a platform as it will overwhelm the employees who are going to
When discussing emergent collaboration solutions with clients or with organizations seeking to implement the best piece of advice that I (and I’m sure many others) can give is to focus on the value and not on the features or the technology of a platform. This
Check out the Global Intranet Trends part 1 and part 2 here. Just to re-cap all of the data and the charts shown in this post are from a report which Jane McConnell put together. You can find the report available for purchase as well as a link
