This is the first in a series of posts on how a mid size medical association is implementing emergent collaboration strategies and technologies within its organization. The contents of this case study are based on a series of conversations and interviews that took place in
In just a few weeks I will be traveling to speak at the re:think conference in Norway on Social CRM. The conference will be taking place in Oslo and is a one day event for a limited 500 person audience. Social CRM is a topic
I read an interesting article in the New York Times recently titled, “Do Happier People Work Harder?” I think the title pretty much sums up what this is all about but the research cited in the article was quite interesting (taken verbatim): Americans now feel
The topic of risk isn’t new and I’ve discussed it here along with a risk assessment framework. However the typical types of risks we keep hearing about are those which pertain to the company as an entity. What about actual risks to employees that work
We are just putting the final touches on our comprehensive report on emergent collaboration. We should release it within the next two weeks or so. The report featursd responses from 234 practitioners from around the world contributing to 46 questions. We cover everything from business
I’ve really become quite fond of the work that Simon Sinek and Brene Brown have been doing (independently). I was at a client conference in Vegas last week and was fortunate enough to hear Dr. Brown speak live at the event. Both Simon and Brene
Perhaps it is just me but I have noticed that when something doesn’t go our way during the course of our interactions with a company, we are very quick to call out how the organization doesn’t get social business. Sometimes the reverse is also true.
It seems as though many people are getting swept up and focused on the concept of the “voice of the customer.” While I acknowledge that it is important I’m also wondering what happened to the voice of the employee? When did we become so obsessed
It’s ironic that we spend so much time talking about the ROI of emergent collaboration isn’t it? Sometimes I think we talk about it just for the sake of debate and argument. ROI has almost become a philosophical discussion to be had in a dimly
As you have hopefully heard I’m working on a book for McGraw Hill on emergent collaboration. After a few months of writing I can definitely say I have undertaken a daunting, humbling, yet very fun and interesting task. You see, the book that I’m writing
