5 “Humanize” Challenges Your Organization Must Overcome
Think technology is the most critical part of your company? Think again! Every company can exist without technology, but no company can exist without people.
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Where Did Employee Experience Come From?
Companies today have to focus on creating a place where employees want–not need–to come to work. But how did we get to the point of needing to invest in employee experience? The need to create an empowering and engaging environment for employees has evolved for decades.
The Most Important HR Role You Never Knew You Had: Leading Your Team
Did you ever get any human resources training? (I hate the name by the way!). Did anyone even tell you that you work in human resources? Well…you do. No matter your department or job title, if you’re a leader, you work in HR. Not only that, you’re actually the most important person in HR.
The 5 Must-Know Customer Experience Trends Of 2023
Every year, I predict what’s to come in the world of customer experience. We’ve all faced challenges, change, and uncertainty over the last few years and learned that customer experience is more important now than ever.
The Future Organization: Embracing Change, Empowering Talent, and Driving Innovation
The only constant in today’s world is death, taxes…and change. By the time you graduate a four year university, most of what you have learned is obsolete. So how can we possibly stand a chance of leading effectively when we spend decades in the corporate world?
Why You Need to Practice the Power of 10 as a Leader
Do you practice the power of 10? The concept was first created in a video from the 1970s and shared with me by Tim Brown, CEO of IDEO, as a characteristic future leaders need to possess.
5 Components of Emotional Intelligence
As a leader, it’s not enough to be intelligent. You also have to be emotionally intelligent. I’ve interviewed hundreds of the world’s top CEOs, and they constantly mention empathy and self-awareness as essential skills for future leaders.
For You: The Future Leader’s Guide to Thriving in the Next Decade
Just a few years ago, no one could have predicted the dramatic shifts we’ve seen in the world of work–incredible growth of technology, AI, ChatGPT, the Great Resignation, Quiet Quitting, entire companies and industries working remotely–the list goes on and on.
The Three Employee Experience Environments
We all deserve to work for an organization where we actually WANT, not NEED to show up to work each day. But for some reason, regardless of how much money we spent on employee engagement programs, the needle never moves, how come?
Leaders are the Front Line of Mental Health at Work
Organizations worldwide, large and small, are facing a crisis: the mental health of their employees is suffering. Mental health is crucial to all areas of life, including work. But with the increased stress and uncertainty of everyday life, more people feel stressed, overwhelmed, and anxious.
