A few months ago I put up a post on the many faces of social CRM which basically looked at how various organizations are visually explaining and describing social CRM. I thought it would be interesting to take a similar look at Enterprise 2.0. Below
Meet Josh (my brother), he’s 18 years old and lives in Woodland Hills, California. He loves music and is a great singer, trombone player, and guitar player. Josh, goes to college and he’s very interested in math and science. He loves learning new things such
I attended the IBM 100 event in San Francisco, celebrating 100 years of IBM. I met a lot of interesting people at the event including Dr. Jai Menon, the CTO and VP of Technical Strategy for IBM’s Systems and Technology Group. Jai told us (Blake
When I go into meetings there’s one question I love to ask when it comes down to social customer initiatives. I get the key stakeholders seated at a table together and ask, “If I told you that you would never know about making any direct
I’m speaking at the American Marketing Association during Social Media Week on “Evolving into a Social Business.” The event is on Feb 9th from 6-8pm at 1550 Bryant Street Penthouse–Eleventh Floor. Here’s the description of the event: Organizations are getting more involved with social media as
We’ve all been on the phone frustrated with the customer service rep who we need to dictate all of our information to even though we just typed it in via our telephone key pad. We’ve all had problems with internet service providers or cable operators
I was recently at the National Retail Federation Conference in New York with Blake Landau, we had a lot of fun at the event and running around New York. We actually had a few hours of footage and no-editing skills so my little brother Josh
I’ve been toying around with a few different names for this blog, it’s been called “Social Media Globetrotter” for a while now because of my love for travel (and the travel blog section of the site). However, as of late I’ve changed the tagline to
When you talk about social business you can’t help but bring up the C-word. We all know what I’m talking about right? Yes, communities! Now, when most people or organizations think of communities they actually think of customer communities, however there is more than one
I just finished reading “The New Supply Chain Agenda,” by Reuben E. Slone, J. Paul Dittmann, and John T. Mentzer which is a great book for anyone interested in supply chain management. One of the chapters in the book talked about evaluating risks for supply
