American Airlines Hates Its Customers!
I really wasn’t going to write this post but on the advice of some colleagues and friends in the industry, […]
scrm
Sugarcon Day 2, Re-cap of Paul Greenberg's Keynote on Social CRM
Instead of covering all the sessions I attended I’m going to focus this post on Paul’s’ keynote on social CRM
Re-cap of SugarCon Day 1
I literally flew in from Maui (via LA) and hopped on a train to get to Sugarcon on very little
The Social CRM Process
I’m speaking about Social CRM at the New Communications Forum in a few weeks and I’ve been doing a bit
Join the Social CRM Pioneers!
A little while ago when Jeremiah Owyang and Ray Wang from Altimeter Group created their report on 18 use cases
Three Things Businesses Need to Focus on for Successful Social CRM
I was recently interviewed by the Wall Street Journal and was asked what the three most important things are for
Rapportive Takes a Stab at SCRM with Gmail Integration
I recently came across a plug-in for Gmail called Rapportive which I think is a great step in the right
Report on 18 Use Cases for Social CRM
Jeremiah Owyang and Ray Wang from Altimeter Group released their report today on the 18 use cases for Social CRM
How Comcast Approaches Social CRM
Since I’m speaking on the topic of Social CRM at the New Comm Forum in April, I decided to reach
The Social CRM and Enterprise 2.0 Experience Continuum
I’m a big fan of the work that Esteban Kolsky has been doing with Social CRM and he recently stated