Three Ways to Use Linkedin for Social Sales
I’m a big fan of Linkedin, I use it several times a week and when I announce what I’m working […]
scrm
The Many Faces of Social CRM
I thought it would be very interesting to look at how other people in the world are talking about, describing,
Business Problems that Social CRM Helps Organizations Solve
(White to move and Mate in 2, can you figure out the answer?) There’s been a lot of talk about
Would You Pay More for Excellent Customer Service?
A key tenant in Social CRM has always been around providing users with a better experience. In addition to delivering
Free Webinar on Understanding the Social Customer
A few weeks ago Chess Media Group, Attensity, and Mitch Lieberman teamed up to write a whitepaper on the social
Social CRM, Social Media Marketing
New Oldspice Campaign: Social Media or Social CRM?
Hello ladies! (this is only funny if you have seen the Oldspice commercials, otherwise this is a bit awkward for
Social CRM
Guide to Understanding Social CRM, Now Embeddable and Shareable on Slideshare!
For those of you that haven’t read the Guide to Understanding Social CRM, it’s a whitepaper that Chess Media Group
The Action, Reaction, Management, Process (ARM) for Social CRM
In the past week or so we covered a few interesting topics with easy to understand visuals (we hope). We
The Evolution of CRM to Social CRM
In the last post we looked at what the difference between CRM and SCRM is (with visuals). Today I want
Who is the Social Customer?
You might have heard that Social CRM is all around developing strategies around the “social customer”. But, what exactly is