Where does PR fit Within Social CRM?
Last week I had the pleasure of presenting at PRSA in New York (thanks Deirdre!) and while my original presentation […]
Social CRM
scrm
The Disconnect Between How Vendors and Strategists Approach Social CRM
After spending a lot of time speaking and interacting with vendors and strategists in the Social CRM space it became
12 of the Best Articles on Social CRM
There are some truly great and thought provoking Social CRM posts out there that I believe to an excellent job
What's Coming Up Next for Social CRM and Enterprise 2.0?
We’ve talked about a lot of topics around the Social CRM and Enterprise 2.0 space and I think it’s about
What is Advocacy?
Here is another chess puzzle, white to move and mate in 2! Last week at the social CRM summit in
My Thoughts on the Social CRM (SCRM) Panel at Social Media Club
I recently had the pleasure of attending the Social Media Club (San Francisco and Silicon Valley chapter) panel session around
Social Media vs Social CRM vs Social Business vs Enterprise 2.0
First off, yes this is an actual chess puzzle (you know I love chess right?), can you find the winning
What is the Real Value of Social CRM (SCRM)?
I was originally going to write this post to cover the fact that Social CRM is also the customers’ responsibility
Top Ten People to Follow in the Social CRM Space and Why (pt. 2)
A few months ago I highlighted five folks in the Social CRM space that I have been learning from and
Social CRM
Presentation Slides On Social CRM from the New Communications Forum
My site was recently hacked but I’m back! Hope you guys had enough time to digest the social CRM evolution