Jacob Morgan | Best-Selling Author, Speaker, & Futurist | Leadership | Future of Work | Employee Experience

Employee Experience

The Future in 5

Why HR Needs To Wake Up!

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I have to preface this by saying that I have a soft spot for human resources and really love HR people… But I’ve been speaking at a lot of HR conferences lately and everyone looks so defeated and glum. Why do HR people seem so unhappy? This is the most exciting time for business ever! And HR is the most exciting role and function in an organization today. HR teams get to be responsible for driving and shaping employee experiences and determining what the Future of Work will look like! […]

Podcast

The Era of Living Services: The Next Wave In The Digitization Of Everything

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Mark Curtis started his career in the marketing and digital field, and is now the co-founder and Chief Client Officer at Fjord. Fjord is the design and innovation part of Accenture Interactive that employs 750 people in 18 cities… mainly designers spread across the world! The company is growing rapidly due to the increasing demand for service design and the delivery of end design digital products. Mark and his team are responsible for inventing services and laying out the design. […]

The Future in 5

What Is Employee Experience?

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As we shift to the future of work where organizations are focusing on the reasons why employees WANT to work versus NEED to work, it is important to understand employee experience. A lot of organizations historically have focused only on one aspect of organizational change and that is culture. This is how employees feel when they are inside of an organization, the vibe that they get, the organizational structure, leadership style, compensation and benefits, etc. While culture is a part of the employee experience, it is only a third.

The Future in 5

Can Giving Employees Too Many Perks At Work Be A Bad Thing?

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I was speaking with a makeup artist recently and we had a conversation about companies like Facebook and Google that offer many extravagant perks to their employees. She mentioned that she thinks employees at places like this are just being conned into never wanting to leave the office and basically becoming a slave to their job. Some organizations offer perks like haircuts, dinner, free daycare, and even doggie daycare! So how do employees know if they are just being duped into working longer and harder? If any expectation is implied or stated with these perks, that is a dangerous thing! […]

The Future in 5

What Happened To Experience At Work?

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While visiting the famous Louvre Museum in Paris recently, it struck me that we spend a lot of time, money, resources, and attention on creating personal experiences. These experiences give us memories and make us feel good. So why don’t we do the same for work? We should care about work experiences just as much as personal experiences yet that is sorely lacking today. If we want to attract and retain top talent in our organizations, we must create an experience that makes employees WANT to show up to work. Why do you think experience is absent at work? How can we get it back? […]

Podcast

The CIO Of IBM On How To Create An Agile Enterprise

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When you are leading one of the world’s largest organizations with hundreds of thousands of employees you need a unique vision to succeed. Jeff Smith, the Chief Intelligence Officer at IBM, has two major missions as CIO. First, to enable a productive work environment and second, to lead the deployment of an agile culture throughout the company. Jeff recently filled me in on the concept of an agile enterprise and how it is shaping the way we work. […]

The Future in 5

What Are The Side Effects Of Working At Your Company?

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In this episode of the Future in Five, I discuss the correlation between your job and the side effects it can cause. We have all heard that prescription drugs cause side effects such as hair loss, skin discoloration, weight loss, and sometimes death! When you see those commercials on television, don’t you wonder who would ever want to take that drug? What if we applied that method of thinking to our organization? Some companies may cause stress, anxiety, depression, weight fluctuation, and more! Others could result in positive side effects like a sense of purpose and self direction, improved personal life, and career development […]

Podcast

The Future Of Talent: Attracting And Retaining The Top Talent For Your Organization

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The future of recruiting and retaining top talent is changing. With new developments in employee engagement, the gig economy, and the rise of Millennials and Generation Z in the workforce, organizations are adapting their methods to find and maintain the best employees. Today, I speak with Mike Preston the Chief Talent Officer at Deloitte. Deloitte underwent a mass career customization framework, focused on strength based development. While Deloitte has never had a Chief Human Resources Officer by that name, the Talent Officer title reflects how their employees are viewed. The people who work for their company, the talent, are the most important component. While this title may have always been the standard at Deloitte, this just shows how they are ahead of the curve in regards to the future of work. Many other organizations are changing the title of their Human Resources departments to reflect the focus on employees themselves. […]

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