BIG NEWS! The Customer Experience Community Is LIVE!
I’m SOOOO incredibly proud of my wife Blake Morgan on the launch of her brand new customer experience community!!
Employee Experience
The Father Of Emotional Intelligence On How To Manage Your Emotions At Work & Why EQ Is More Valuable Than IQ
Emotional Intelligence was named one of the 25 Most Influential Business Management Books by Time Magazine and Daniel Goleman has been listed among the most influential business thinkers by The Financial Times and the Wall Street Journal. What is emotional intelligence? Daniel says it is a competence, a workplace ability, that makes you stand out from others and there’s a set of around a dozen competencies within the domain of emotional intelligence including empathy, adaptability, being able to stay positive, being able to inspire others, and keeping your eye on a goal without getting distracted.
5 Signs You Work For a Truly Great Leader
Not all leaders are created equal.
Some leaders are stuck in the old way of thinking about leadership with command and control structure and rigid rules. In this mindset, managers are like juicers and employees are the fruit—the role of the manager is to get every ounce of juice out of their people, regardless of how it affects the employees.
How This Company Is Reimagining Employee Recognition & Experience | Taylor Smith & Jacob Morgan
Taylor Smith is the co-founder and CEO of Blueboard, the world’s leading experiential rewards and recognition platform that helps companies celebrate their employees.
The 6 Leadership Trends You Have To Know (According To 140 CEOs)
Leadership is changing… actually, let me rephrase that… Leadership HAS transformed. But why? How? This change is one that we
The Best Leadership Lessons Come From Those Around You Says Chris McCann, CEO of 1-800-Flowers
Chris McCann is CEO of 1-800-Flowers, a floral and gourmet food gift retailer and distribution company with over 3,000 employees. The company was started back in 1976 when Chris’s older brother opened his first flower shop. Chris joined the business in the 1980s and the brothers have worked together ever since.
Why Leaders Need A Growth Mindset
Do your leaders place a bigger emphasis on looking smart or admitting mistakes? It’s the difference between having a growth and a fixed mindset.
CEO of Angi On Going From Entrepreneur To Billion Dollar CEO, Creating A Great Culture, & Leadership Lessons Learned
Oisin Hanrahan is the CEO of Angi, the parent company of Angie’s List, HomeAdvisor, and Handy. He is actually the co-founder and former CEO of Handy before it was acquired by Angi, and now he leads the $8 billion company with around 5,000 employees.
The Greatest Leadership Book Of All Time?
I know…the title was total clickbait, but it worked right?
I’ll be honest, this is a book pitch…
I want you to buy my latest book, The Future Leader.
Which Country Has the Best Leaders? Hint: It’s Not Who You Think!
Lots of people around the world turn to the U.S. when it comes to guidance around things like leadership, workspace design, and forward thinking business practices. But does the U.S. have the best leaders?