Jacob Morgan | Best-Selling Author, Speaker, & Futurist | Leadership | Future of Work | Employee Experience

engagement

The Future in 5

Why Treating Your Employees Well Also Helps Your Customers

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This topic was inspired by a recent conversation with Beth Taska, CHRO at 24 Hour Fitness, about being a human leader. We discussed how treating employees well, having relationships with them, and showing them they are valued also affects your customers. Most employee-customer interactions are pretty standard, with the same process every time. The thing that makes these interactions important is the employee and how they treat people, or their discretionary effort. When employees feel more engaged, productive, and valued they will treat customers better. […]

The Future in 5

Should You Treat Your Employees And Freelancers Differently?

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In this episode of The Future in Five, I explore whether all team members should be treated equally or if it should depend on their employment status. While it is important to discern the difference between employees and freelancers for certain reasons such as data, all should be treated as key members of your team… no matter how infrequent or little their work. Do your employees and freelancers all have access to the same benefits and information?[…]

Employee experience, Future of work

Is Technology Ruining Your Experience At Work?

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This is part of a series of posts exploring the employee experience, that is, creating a place where employees actually want to show up, not where they need to show up. This series will explore what I define as the three employee experience environments that all organizations much focus on which are: physical, cultural, and technological. This is a growing area that I am extremely passionate about because it sees organizations shifting away from thinking of work as a utility to actually focusing on creating what Pat Wadors (the chief Human Resources Officer of LinkedIn) calls “beautiful experiences.” […]

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