The Net Promoter Score is oftentimes used by organizations to help them measure and understand customer loyalty. This score is measured simply by asking customers, “on a scale of 1-10 how likely are you to recommend our company to a friend or colleague?” It has
When you think about it there are really only two things that are unique to every individual, their email and their phone number. This is important when we talk about emergent collaboration especially when the topic of moving people away from email comes up. I
Every Friday I’m going to be reviewing a vendor in the emergent collaboration space and will provide an overview on that vendor which includes everything from leadership and vision to technology and market focus. If you are vendor that would like to participate, please contact
In 2009 I went to travel all over China for a month with my friend Brian. We basically made a big circle around China and visited close to a dozen of the provinces there. We saw everything from the modern skyscrapers in Shanghai to the rice patty
Yesterday I had the privilege of delivering the closing keynote at the Sales 2.0 conference in San Francisco. My session was on Bruce Lee and the Art of Selling. As someone who loves kung-fu movies I thought it would be interesting to combine martial arts
This is the fourth and final part in a series of posts on how FSG-Social Impact Consultants, is implementing emergent collaboration strategies and technologies within its organization. Part one on business drivers can be found here , part two on culture shifts can be found here, and
In 2008 I traveled around Turkey, it’s really quite a remarkable country with an amazing culture and fantastic landscapes and scenery. This picture was taken on a boat in the Mediterranean Sea. You can see my full Flickr set of Turkey here.
Every Friday I’m going to be reviewing a vendor in the emergent collaboration space and will provide an overview on that vendor which includes everything from leadership and vision to technology and market focus. If you are vendor that would like to participate, please contact
This is part three in a series of posts on how FSG-Social Impact Consultants, is implementing emergent collaboration strategies and technologies within its organization. Part one on business drivers can be found here and part two on culture shifts can be found here. Founded in 2000
This is part two in a series of posts on how FSG-Social Impact Consultants, is implementing emergent collaboration strategies and technologies within its organization. Part one on business drivers can be found here. Founded in 2000 as Foundation Strategy Group, FSG is a nonprofit consulting
