I’m speaking about Social CRM at the New Communications Forum in a few weeks and I’ve been doing a bit of research and thinking around this topic. I wanted to give you a sneak peak at some of the ideas and concepts that I’m going
A little while ago when Jeremiah Owyang and Ray Wang from Altimeter Group created their report on 18 use cases for Social CRM, they also created a Google Group called Social CRM Pioneers (which currently is just shy of 400 members) where thought leaders, practitioners,
I had the opportunity to speak with and interview some of the top minds in the Enterprise 2.0 space, and although there aren’t many, what follows is a summary of best practices from those active in the field today. The best practices below should be
I recently came across a report from Microsoft which talks about how the oil & gas industry is really starting to focus on collaboration and social media. We’ve already established that collaboration has a great impact on overall business performance and now we’re seeing giant
I’ve been traveling a lot over the past year or so and on one of my trips while standing in line I just started thinking about how much of life we spend waiting. We wait and stand around to get into a movie, to board
Connie Chan, Principal of Chess Media Group, is guest posting today. Remember the days when we picked up the phone to call the toll-free number to contact a customer service representative when we weren’t happy with the product or service we received from a company?
Do you have any type of insurance? Medical, dental, home, and car perhaps? Why? You own insurance so that in case anything bad happens, you’ll be protected. At its worst, social media is an insurance policy for your brand online. At its best, social media
On March 25th at 10am PST I’m going to be delivering a webinar on Enterprise 2.0 for the New Communications Collaborative (the folks behind the New Comm. Forum and the Society for New Communications Research). The webinar is going to focus around introducing everyone to
According to a report by Microsoft, it is (geared towards the manufacturing industry). Towards the end of last year Drew Gude, Director, U.S. High Tech and Electronics Manufacturing Industry Solutions for Microsoft, wrote a report in which he said that “unstructured collaboration is going be
When you really think about it, collaboration is at the very heart of every business on the planet. It’s very rare that you find someone that is isolated from the rest of the company. Most people are a part of a team that needs to
