I was reading Mike Gotta’s blog today and came across his post on a new prototype tool that SAP has been implementing internally for SNA (social network analysis). For those of you unfamiliar with SNA it’s not a new concept in fact, it has been
Myself and Olivier Blanchard are in the running to present at the Enterprise 2.0 Conference in Boston. Our topic is Enterprise Social Media: Best Practices in Development, Deployment and Integration. The two of us are going to work on making this a killer session for
Now that my site is no longer hacked it’s great to get back on topic. I want to pick things up where I left off with Social CRM last week. So far we talked about the introduction to Social CRM and have also looked at
Joe Pulizzi from Junta 42 aggregated and edited social media and content marketing predictions from some of the top minds in the social media and content marketing space. The end result is a great free ebook. Contributors include folks such as Seth Godin, Mike Volpe
I play this little game with myself sometimes. I think about the one place I would go visit if I could just take off tomorrow. It’s actually a very hard choice because I don’t really know what’s out there. I’m sure there is some exotic
Quick update. My site was hacked a few days ago and it was just now fixed; which is why I haven’t posted anything in a few days. Big thanks to the guys over at Blue Sail Creative for getting everything resolved within 24 hours! I
Before the holiday break we started off with a high level introduction to social CRM. If you haven’t read that post please do so. Today I want to address the topic of automation. CRM stands for customer RELATIONSHIP management so does automation really belong in
This week (on Thursday) I’m going to be heading to the Consumer Electronics Show (CES) in Las Vegas from the 7th-10th. I’ve never been to CES before but am certainly no stranger to Vegas. I wanted to take this opportunity to write about what I
When companies say that they are scared to get involved in social media because they don’t want to lose control of their brand what’s the most common response that we usually end up hearing? “You’ve never had control of your brand.” That statement is for
Before I get into how we can work together let me start off by letting you know where I’m going to be over the next month in the hopes that we might be able to meet in person at one of these locations: In LA
