My idea of SSLAs (social service level agreements) would take the concept of the SLA and just apply it to the social web but hopefully in a much simpler way. I’m not stuck on the term here and perhaps SSLA might not even be the
A few months ago I highlighted five folks in the Social CRM space that I have been learning from and following and today I want to highlight five more (to round out my top 10 list). I’ve had the privilege of interacting with all of
I’m currently in LA visiting family and came across some old journals and pictures that I had stored away in some random drawer. It’s always interesting to look back to see what kind of person you used to be and how you have changed over
This is part five (and the final part) in a multi-part series on how Océ is implementing Enterprise 2.0 within their organization. Part one covered the Business Drivers of Enterprise 2.0, part two covered Making the Push for Enterprise 2.0, part three covered Change Management
This is part four in a multi-part series on how Océ is implementing Enterprise 2.0 within their organization. Part one covered the Business Drivers of Enterprise 2.0, part two covered Making the Push for Enterprise 2.0, and part three covered Change Management for Enterprise 2.0.
This is part three in a multi-part series on how Océ is implementing Enterprise 2.0 within their organization. Part one covered the business drivers of Enterprise 2.0, and part two covered making the push for Enterprise 2.0 Today I will cover how Océ dealt with
This is part two in a multi-part series on how Océ is implementing Enterprise 2.0 within their organization. This post will cover how Océ made the push to implement Enterprise 2.0 within their organization. If you missed it, part one covered the business drivers of
If you recall, I recently wrote an in-depth case study on how Vistaprint deployed Enterprise 2.0 initiatives within their organization. Next up in the E2.0 case study series is Océ; a printing company with over 21,000 employees around the world. I had the opportunity to
My site was recently hacked but I’m back! Hope you guys had enough time to digest the social CRM evolution process that was stuck as my most recent post for the past week. I recently presented on Social CRM at the New Communications Forum in
My site was hacked so I was unable to post for the past few days. I had one hell (literally) of an experience with American Airlines over the past two weeks that I wrote up on the business section of my site. I wanted to
