I just recently came back from a short trip to Hawaii (sunburned and extremely angry with American Airlines). I booked the flight on a Wednesday evening and flew out Thursday afternoon (the next day). It was a spontaneous spur of the moment trip; I canceled
Instead of covering all the sessions I attended I’m going to focus this post on Paul’s’ keynote on social CRM because I believe there was a lot of valuable information and content that he presented. As I did with my recap of the first day
I literally flew in from Maui (via LA) and hopped on a train to get to Sugarcon on very little sleep. I’ve never attended a Sugarcon event before but boy, am I glad I did. First of all I had the great pleasure of meeting
In preparation for my talk on social CRM at the New Comm Forum (which I hope you will attend, see sidebar), I am once again sharing another concept/image that I will be presenting. We, at Chess Media Group are calling it “Corporate SCRM Integration Fundamentals.”
We’ve been talking quite a bit about social CRM lately as I’m gearing up to present at the New Communications Forum in a few weeks. I’ve received some killer feedback on the Social CRM Process post that I wrote a few days ago. Collectively, we
Recently I highlighted and reviewed a report by Frost & Sullivan which talked about the impact of collaboration on overall business performance. The report was created a few years ago and was thus slightly dated. Fortunately someone from Verizon sent me a more updated version
People tell me I’m lucky. I’m my own boss that works whenever and from wherever I want. I don’t have to answer to anyone and I don’t have to work on things that I don’t love. If I want to take off to travel somewhere
I’m speaking about Social CRM at the New Communications Forum in a few weeks and I’ve been doing a bit of research and thinking around this topic. I wanted to give you a sneak peak at some of the ideas and concepts that I’m going
A little while ago when Jeremiah Owyang and Ray Wang from Altimeter Group created their report on 18 use cases for Social CRM, they also created a Google Group called Social CRM Pioneers (which currently is just shy of 400 members) where thought leaders, practitioners,
I had the opportunity to speak with and interview some of the top minds in the Enterprise 2.0 space, and although there aren’t many, what follows is a summary of best practices from those active in the field today. The best practices below should be
