I recently had the pleasure of attending the Social Media Club (San Francisco and Silicon Valley chapter) panel session around Social CRM which was moderated by Jeremiah Owyang and included Salesforce, Get Satisfaction, Mint, and Lithium Technologies. The room was packed with around 100+ people
First off, yes this is an actual chess puzzle (you know I love chess right?), can you find the winning move for white? I’ve been giving this some thought lately as over at Chess Media Group (CMG) we are gearing up for our new website
On May 20th at 1pm PST I’m hosting a webinar with our partner Acquia and their client Florida Hospital. The webinar is free to attend and is going to cover some best practices and trends around the collaboration. We’ll be looking at the state of
Happiness is actually pretty serious business. Everyone will define happiness differently and oftentimes what makes one person happy won’t make the next person happy. Some people care about money, others want love, and still some people want both and then some. There is no set
I was originally going to write this post to cover the fact that Social CRM is also the customers’ responsibility and not just the companies’. Then I realized that at the end of the day most customers don’t really care about what their responsibilities are,
My idea of SSLAs (social service level agreements) would take the concept of the SLA and just apply it to the social web but hopefully in a much simpler way. I’m not stuck on the term here and perhaps SSLA might not even be the
A few months ago I highlighted five folks in the Social CRM space that I have been learning from and following and today I want to highlight five more (to round out my top 10 list). I’ve had the privilege of interacting with all of
I’m currently in LA visiting family and came across some old journals and pictures that I had stored away in some random drawer. It’s always interesting to look back to see what kind of person you used to be and how you have changed over
This is part five (and the final part) in a multi-part series on how Océ is implementing Enterprise 2.0 within their organization. Part one covered the Business Drivers of Enterprise 2.0, part two covered Making the Push for Enterprise 2.0, part three covered Change Management
This is part four in a multi-part series on how Océ is implementing Enterprise 2.0 within their organization. Part one covered the Business Drivers of Enterprise 2.0, part two covered Making the Push for Enterprise 2.0, and part three covered Change Management for Enterprise 2.0.
