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In today’s episode, I speak with Scott Boatwright, the Chief Restaurant Officer at Chipotle. Scott is responsible for over 110,000 employees across 3200 stores, and he shares his journey of transforming Chipotle into a brand that is not only loved by its customers but also its employees.
Scott talks about the importance of maintaining the freshness and quality of Chipotle’s food, which involves a complex process of preparing fresh ingredients from scratch every morning in every single restaurant. He also discusses the changes he implemented to ensure food safety and improve operations, such as introducing a zero-tolerance policy for the wellness check of employees and establishing role clarity within the organization.
Scott also shares his strategies for attracting and retaining talent in an industry known for high turnover rates. He emphasizes the importance of offering industry-leading wages and benefits, including mental, physical, and financial health benefits. One of the standout benefits he mentions is Chipotle’s commitment to education, offering to pay for employees’ college education.
In this episode, you will learn:
- How Scott transformed the culture at Chipotle
- The importance of a good burrito
- The role of clear accountability and responsibility within an organization.
- How Chipotle is growing with technology
- How Scott keeps his leadership authentic
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