Did you ever get any human resources training? (I hate the name by the way!). Did anyone even tell you that you work in human resources? Well…you do. No matter your department or job title, if you’re a leader, you work in HR. Not only that, you’re actually the most important person in HR.
Whether you create it or not, your company has a culture. But without the proper attention and nourishment, a company’s culture can quickly turn toxic. No company is immune to culture struggles, including those with incredibly high revenue. In fact, culture challenges are common in rapidly growing companies.
Every year, I predict what’s to come in the world of customer experience. We’ve all faced challenges, change, and uncertainty over the last few years and learned that customer experience is more important now than ever.
The only constant in today’s world is death, taxes…and change. By the time you graduate a four year university, most of what you have learned is obsolete. So how can we possibly stand a chance of leading effectively when we spend decades in the corporate world?
Do you practice the power of 10? The concept was first created in a video from the 1970s and shared with me by Tim Brown, CEO of IDEO, as a characteristic future leaders need to possess.
As a leader, it’s not enough to be intelligent. You also have to be emotionally intelligent. I’ve interviewed hundreds of the world’s top CEOs, and they constantly mention empathy and self-awareness as essential skills for future leaders.
How often do you think about building trust with employees and customers? For Jeff Raider, co-founder and co-CEO of Harry’s, it’s a daily occurrence. He believes trust is built through small decisions every day that either reinforce or diminish trust with customers and employees. Leaders have small daily moments that are opportunities to create trust
Just a few years ago, no one could have predicted the dramatic shifts we’ve seen in the world of work–incredible growth of technology, AI, ChatGPT, the Great Resignation, Quiet Quitting, entire companies and industries working remotely–the list goes on and on.
We all deserve to work for an organization where we actually WANT, not NEED to show up to work each day. But for some reason, regardless of how much money we spent on employee engagement programs, the needle never moves, how come?
Organizations worldwide, large and small, are facing a crisis: the mental health of their employees is suffering. Mental health is crucial to all areas of life, including work. But with the increased stress and uncertainty of everyday life, more people feel stressed, overwhelmed, and anxious.