Create Amazing Customer Experiences With These 10 Principles
In recent years, there’s been a power shift.
It used to be that companies had all the power, but now the power belongs to customers.
customer service
5 Important Leadership Lessons From Box CEO Aaron Levie
Some leaders are born, and others are made. For Box CEO Aaron Levie, leadership and entrepreneurship come easily. He started Box while still in college and has grown the company from a small startup to a publicly traded tech giant with nearly 2,000 employees.
Would You Pay More for Excellent Customer Service?
A key tenant in Social CRM has always been around providing users with a better experience. In addition to delivering
Traditional Customer Service Costs: A Redux
Connie Chan, Principal of Chess Media Group, is guest posting today. Remember the days when we picked up the phone
Rants and Musings
I Don't Make the Rules I Just Work Here
I went to FedEx/Kinkos to get some business cards printed. You would think this is a simple process right? Here’s