Facebook: The Greatest CRM Platform in the World?
Ok, so it’s not exactly a fully fledged CRM system (yet) but when you compare the information you have on […]
crm
How I Understand Customer Relationship Management (CRM)
Keep in mind when reading this that my background IS NOT in Customer Relationship Management (CRM), however as someone who
How CRM and Social Media Evolved to Social CRM
I just arrived at the CRM Evolution conference and last night I attended a pre-show meetup where I had a
CRM or Social CRM, What's the Difference?
This is going to be the first post in a series of posts that designed to help you visually break
Social CRM: Can Your Customers Find Your Brand Online?
Now that my site is no longer hacked it’s great to get back on topic. I want to pick things
Should Social CRM be Automated?
Before the holiday break we started off with a high level introduction to social CRM. If you haven’t read that
What is Social CRM? An Introduction
UPDATED July 8, 2010 Chess Media Group in collaboration with Mitch Lieberman just recently released The Guide to Understanding Social