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What this episode is about and why you should care

I believe you will find this week’s episode of the Future of Work Podcast to be extremely fascinating, insightful and exciting. My guest is Tim Mulligan, Chief Human Resources Officer of San Diego Zoo Global. Most of my guests have been from large brands in very traditional business areas, such as technology, finance, etc. with employees that are typically from a primary group of knowledge. But, Tim is directly responsible for managing a wide range of employees in very diverse areas such as horticulture, botany, zoology, catering, retail, and animal trainers, to name a few. When you think about the future of work in that context, it is very different from the future of work in a company like IBM, Coca-Cola or any other company you may be familiar with. And, one would not think of a zoo as being one of the most forward-thinking and progressive organizations that is also ranked as one of the best places to work in San Diego.

Tim and I have a very, very interesting conversation concentrating on redefining culture to focus on performance. Tim has been with the company for quite some time and he shares with us what it was like when he first started and what it is like now; and why he had to move the corporate culture at San Diego Zoo Global to be more focused on performance. We get an inside look at the initiatives and innovations he has implemented around performance and accountability; employee engagement; talent management; Millennials, Baby Boomers and everyone in-between; the role of technology; and the evolution of management and leadership practices at the company. Listen in to Tim’s very unique and diverse experience that you will definitely learn much from. Enjoy!

What you will learn in this episode

  • The story of Tim Mulligan and overview of San Diego Zoo Global’s business, diverse employees, and work environments
  • The challenges Mulligan faced and why focusing on performance is so important
  • Bringing the focus on employee engagement and Mulligan’s initiatives
  • Management and leadership: creating a cohesive management team
  • Going beyond being a world famous organization to being a world class organization
  • San Diego Zoo Global initiatives and innovations including: health and wellness, training, personal development, management development, leadership development, technology
  • Mulligan’s perspective on how the workplace is changing and how the company is meeting those changes
  • Succession: the why and how of shifting management to the concept of coaching and mentoring
  • Driving change – Mulligan’s insights, advice and examples
  • Mulligan’s advice to organizations and executives
  • Last words from Mulligan and what’s next for San Diego Zoo Global

Links from the episode