What is in this episode and what you should care:
Frank Tucker is the Chief People Officer of Taco Bell. Working with the company for the last 23 years, Frank has made his way through the human resources department. He has worked in designing employee processes, methods, tools and technology, and has become the Chief People Officer in 2012. Taco Bell owns approximately 900 stores, which represents 40,000 employees. A huge part of their business is with their many franchisees. This adds another 6,000 stores, employing an additional 160,000 people. Because they are located in all 50 states, it is hard to imagine anyone not being familiar with Taco Bell.
Taco Bell looks for really great people to start working with them. In some cases, they understand this may only be a stepping stone for certain employees in their careers. In other cases, there are many employees who want to grow and develop within the company. This includes employees who develop into managers and leaders who run their own franchise. Education is also a key component for many employees. Taco Bell has supported education efforts with their internal training programs, with many college credits being earned from Taco Bell as well as a tuition reimbursement program.
Attracting and retaining top talent is a focus for many companies, especially Taco Bell. They believe investing in team members will give them a competitive advantage, no matter how long the employee’s career will remain in the company. This speaks to their broader mission, the future of America is with its youth. Not only is investing in team members the right thing to do, it resonates with Millennials and Generation Z. Empowering employees to reach their dreams aids in employee engagement and the quality is raised for the customer experience.
What you will learn in this episode:
- How Taco Bell Approaches Leadership and People Development
- Age Differences in the Workplace
- Frontline Workers and Knowledge Workers
- Leadership Programs: The Mark, The Quest, and The Spark
- How the Concept of the Employee is Changing
- Advice for Future Employees and Managers
Link from the episode: