Updated September 21, 2011
I’ve been chatting with a few folks about E2.0 case studies and found that there are some good sources of information out there but they appear to be spread out all over the place. I spent some time aggregating sources or individual E2.0 case studies here. This is as much for your benefit as it is for mine. This collection of case studies should provide excellent examples of how companies in various industries are able to incorporate social tools and strategies to accomplish business goals. If you are looking to get the Enterprise 2.0 conversation started at your company then this can also serve as an excellent resource to help make the case for E2.0, plenty of ammunition here. I went through dozens of sites looking for case studies and sadly many of them had case studies labeled but when actually reading them I realized that they were nowhere near case studies or valuable examples.
Chess Media Group also just released a State of Enterprise 2.0 Collaboration Report which looks at everything from strategy development and tool selection to ROI and executive sponsorship.
This is by no means an exhaustive list. If you have any other case studies or examples to add please to do in the comments section.
- In depth case study on how a mid-size medical association is Implementing Enterprise 2.0
- In depth case study on how the Federal Government is Implementing Enterprise 2.0
- In depth case study on how Penn State University is Implementing Enterprise 2.0 (5 part post)
- In depth case study I put together around how Océ is implementing Enterprise 2.0 (5 part post)(download the PDF)
- In depth case study I put together around how Vistaprint is implementing Enterprise 2.0 (4 part post)(download the PDF)
- In depth case study I put together around how Intuit is Implementing Enterprise 2.0 (5 part post)(download the PDF)
- A collection of around 30 Enterprise 2.0 case studies from Social Text that features companies such as the Acumen Fund, TransUnion, and Citrix.
- Here is an interesting presentation of an Enterprise 2.0 case study by Scott Gavin.
- A Microsoft case study on how Telus is embracing and using social computing for learning.
- A snapComms case study on how TVNZ (New Zealand’s largest free-to-air broadcaster) leveraged enterprise 2.0 during an economic downturn.
- Social software in a corporate context: the BT experience.
- A very solid 6 part series of Enterprise 2.0 implementation courtesy of Bill Ives, scroll to the bottom to find a link for links to the rest of the series.
- Another great post by Bill Ives of Enterprise 2.0 examples in the food industry.
- Yes, another post by Bill Ives citing what Vista Print has been doing with Enterprise 2.0 knowledge sharing.
- A short but sweet collection of around 10 Enterprise 2.0 examples and stories, thanks to Online Sapiens.
- An interesting look at Enterprise 2.0 following Zappos, ZDNet-Zappos-SR, it’s a PDF.
- A handful of great case studies from the E20 portal.
- A great white paper directly from Intel on developing an Enterprise social computing strategy.
- Andrew McAfee highlighted what Avenue A was doing with Enterprise 2.0 internally in 2006
- If you like pizza and beer then this Enterprise 2.0 case study is great for you. Thanks for the tip gustavjonsson
- A quick run through of a few Enterprise 2.0 case studies, nothing too detailed but good overviews…actually they look more like conference notes
- A great article from CIO.com on companies that have introduced web 2.0 into the enterprise, kudos to Dion Hinchliffe for being sited
- Solid Case study on Enterprise 2.0 from IBS complete with charts and graphs, thanks to Rickard Hansson
Again, if you have any to add please leave them in the comments section. My goal is to keep updating this list so that it can be used as a valuable resource for both Enterprise 2.0 practitioners as well as companies that are just looking to get started with Enterprise 2.0.
Thank you, thank you, for compiling this list! This will be required reading for my students 🙂
You are welcome, I'm going to try to update it frequently so if you across anything please send it over and I'll post it!
Thanks for the collection of case studies link. Hope it could be useful for me.
You are very welcome, I hope it's very useful for you!
Thanks for this list. Some other great resources for keeping up on Enterprise 2.0 are:
KMWorld Conference (the Enterprise 2.0 track, which I moderate each year) http://www.kmworld.com
Society for New Communications Research (conference is called New Communications Forum) – http://www.sncr.org
For many people, intranets ARE social, in a best case scenario, so any best practices company is not even going to label their initiatives as Enterprise 2.0. It will be called Sharepoint 2010 or the intranet or a million other labels!
Please feel free to stop by my blog at e2-consulting.com anytime and say hi!
Amazing job – congratulations… and txs!
Thanks for gathering this Jacob. Over the past four years the Society has published more than 150 winning case studies through its Excellence in New Communications Awards program. You can read them at http://www.sncr.org/awards/. Hope this helps and is of interest.
Thanks Jen, will check them all out right now
thanks pam, would love to be a part of any events you put on!
A few I've collected too – must sort these out one day and update!
http://theparallaxview.com/social-media-case-st…
Good job Jacob! The Council is just starting its Case Study series too. Details on that coming in a week or so… Of course, large customers are always invited to join the Council where ongoing, large 2.0 initiatives are discussed every day. http://www.20adoptioncouncil.com
thanks Susan. I'm writing some of my own in depth case studies as well. Starting off with Vistprint!
We’ve been documenting our customers’ stories with our social knowledge management/E2.0 application, Presto. Our case studies are on or blog at http://inmagicinc.blogspot.com/search/label/Cas… and our Web site at http://www.inmagic.com/industries/index.html. Some of our customer stories are accompanied by podcasts and video too. Hope they are helpful!
Mike Cassettari
http://blog.inmagic.com
I've just published a new case study – http://www.e20-blog.com/post/case-study-enterpr… – maybe it's something for this list? I see you've added my previous one – “Pizza & Beer” 😉
Thanks for that 🙂
You're welcome! 😉
I just got another one – not published online for some reason – but I've scanned and published! 😉 Written by Dave Wardle at Oxford Catalysts – link: http://www.e20-blog.com/post/easy-access-to-acc…
Something to add, maybe?
You may want to read this too:
http://lindipendente.splinder.com/post/20912231…
You may want to read this too:
http://lindipendente.splinder.com/post/20912231…
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Fantastic list, thank you much for compiling it. It would be wonderful to see a book of E2.0 case studies.
Jeff
you are very welcome 🙂
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Excellent set of resources. Thanks for putting the time in to collate this information it all helps us to crystallise our thoughts on this emerging subject. – taming of the beast.
Gary
http://www.ldacademy.com
A article from HBR on how companies can use Microblogging to increase productivity. It analyzes the case of two companies
http://blogs.hbr.org/cs/2010/04/use_microbloggi…
can you please give me an example of enterprises in the community?
Jacob, do you have any case studies from a large health care org or any experience with those yourself? We're in the throws of getting an E 2.0 project underway and I need some assistance with painting the broad picture and differentiating between products meant for a large org and products that aren't.
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wat is a case study….
ow it is usefu to me..
acually I am a Computer Science student…
Can u please give sime example of case study
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well yes =) i think it’s good.
but http://vimeo.com/23498487
Free hugs are on their way.
Great list of resources! You’re awesome!
Thanks,
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Good blog, i would like to mention http://www.crowdworx.com. You’ll find helpfull case studies about e.g. crowdsourcing, social forecasting, S&OP.
NewsGator has a few case study webinars on their website including ones with eBay, Kraft Foods, Weston Solutions, Sutter Healther, Slalom, and one coming in a few weeks with Nalco. http://www.newsgator.com/resources/agg522_selecttab/1.aspx
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