The Evolution of CRM to Social CRM
In the last post we looked at what the difference between CRM and SCRM is (with visuals). Today I want […]
Social CRM
CRM or Social CRM, What's the Difference?
This is going to be the first post in a series of posts that designed to help you visually break
Who is the Social Customer?
You might have heard that Social CRM is all around developing strategies around the “social customer”. But, what exactly is
Social CRM
Where does PR fit Within Social CRM?
Last week I had the pleasure of presenting at PRSA in New York (thanks Deirdre!) and while my original presentation
The Disconnect Between How Vendors and Strategists Approach Social CRM
After spending a lot of time speaking and interacting with vendors and strategists in the Social CRM space it became
Introducing the New Chess Media Group!
So I know you’ve heard me talking a lot about our new site design and it’s FINALLY live at Chess
12 of the Best Articles on Social CRM
There are some truly great and thought provoking Social CRM posts out there that I believe to an excellent job
What's Coming Up Next for Social CRM and Enterprise 2.0?
We’ve talked about a lot of topics around the Social CRM and Enterprise 2.0 space and I think it’s about
What is Advocacy?
Here is another chess puzzle, white to move and mate in 2! Last week at the social CRM summit in
My Thoughts on the Social CRM Summit in Georgia
This past week I had the privilege of attending Paul Greenberg’s and BPT Partner’s Social CRM Summit in Atlanta. I’ve