Not to brag (maybe just a little), but my wife Blake Morgan is one of the world’s leading experts on all things Customer Experience and she is launching a brand new community for current or aspiring customer experience professionals!
Learn more and get on the waitlist for early-bird pricing at: CustomerExperienceCommunity.com.
I’ll let Blake explain a bit more in her own words… enter Blake!
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One of the reasons I’m passionate about customer experience is … it’s a people business.
Customer experience is people’s feelings – their livelihoods.
Any opportunity we get to make people’s lives easier and better, we should.
That’s our role as builders and curators of customer experience.
What about the role of teaching customer experience – of learning the practice? Much of that we gain from community – events, classes, storytelling, and a lot of that got lost during COVID.
The idea of “community” became very challenging during COVID. So many of us felt stuck in our homes. Being alone – because we were forced to be alone – was terrible.
I did something alone one should never do alone, I gave birth.
COVID was brutal for me and my husband and our toddler. Our baby – born during COVID – won’t remember this weird year.
COVID – and the butterfly effect of COVID – created so much change. Many of us lost more than just our routine, we lost loved ones or got sick ourselves.
We lost best friends who moved out of the Bay Area. We decided to move our family closer to family.
One thing COVID took away from me was community. So this year I’m trying to make up for it as much as I can – in my personal life and in my business.
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So many of you over the years have shared with me. You’ve shared your challenges with leadership, with change management, with your technology, contact centers, creating one approach to CX across the business – sharing data around the customer. You’ve approached me at conferences and asked for advice – and I’ve done the best to give advice, but I want to take it one step further.
I want to make you successful.
And to help you do that, I’m excited to announce I’m launching a brand new customer experience community.
The point of this community is to empower customer experience practitioners like you. I used to be one, working as a customer service executive for a Fortune 100 company – and you know what? It was hard as hell. I could not achieve what I wanted to for the company – mostly because I didn’t have the support I felt I needed. And that’s why I want to help you – so you don’t suffer the stress that I did as a practitioner of customer experience.
This community is a place to connect, learn, get educated and have fun.
Here’s What You Will Get By Joining:
- Get weekly livestreams with Blake Morgan to go over what’s new in CX
- Watch monthly presentations from Blake Morgan as well as special guests
- Access quarterly private reports featuring case studies and trends
- Get certified in The Customer Of The Future course inclusive of a certification you can post to LinkedIn
- Enjoy direct access to the community where you can connect with peers, share information, and make new friends
- Gain access to Blake and her team via the community
- Take CX assessments to figure out where you need to improve your strategy
To secure the pricing of $69 (vs the $99 it will usually be), you must be on the waitlist when the community goes live.
Research and analyst firms typically charge tens of thousands of dollars for these types of things but I wanted to make it affordable and accessible to organizations as well as individual practitioners.
To sign up and learn more please visit CustomerExperienceCommunity.com.
You can also check out this video I put together.
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