How to Increase Your Value as a Leader
As a leader, you’re likely peppered with questions and requests for approval all day long. People come to you to know what to do next or if they’re on the right path.
value
Three Things to Do to Make Employees Feel Valued
Imagine being part of an organization where you don’t feel valued. How would you feel when you show up to work, and more important, would you even want to show up for work? Spending time in these organizations can cause employees to hate their employers. Typically, feeling appreciated is more relevant to a specific project or tasks, and feeling valued is the overall and ongoing feeling that employees have. So, if you feel regularly appreciated, then you will in turn feel valued.
Why Treating Your Employees Well Also Helps Your Customers
This topic was inspired by a recent conversation with Beth Taska, CHRO at 24 Hour Fitness, about being a human leader. We discussed how treating employees well, having relationships with them, and showing them they are valued also affects your customers. Most employee-customer interactions are pretty standard, with the same process every time. The thing that makes these interactions important is the employee and how they treat people, or their discretionary effort. When employees feel more engaged, productive, and valued they will treat customers better. […]
Employee experience, The Future in 5
Why Giving Employees A Sense Of Purpose Is Not Enough To Drive Engagement
There’s no doubt that employees who have a sense of purpose at work will be more engaged and productive. We all want to feel like we are contributing to something and that our jobs have meaning. While purpose is indeed a critical factor when thinking about designing employee experiences, it cannot stand alone. In other words, simply giving employees a sense of purpose at work isn’t going to drive engagement. From what I have seen, there are actually three things that are required.
What is the Real Value of Social CRM (SCRM)?
I was originally going to write this post to cover the fact that Social CRM is also the customers’ responsibility