Every year, I predict what’s to come in the world of customer experience. We’ve all faced challenges, change, and uncertainty over the last few years and learned that customer experience is more important now than ever.
You don’t lead in a vacuum. You can’t be so steady that you stubbornly hold on to how things used to be instead of changing to embrace new trends and mindsets.
How and why is leadership changing and what does it take to be a successful leader?
How and why is leadership changing and what does it take to be a successful leader?
Simon Mainwaring is the bestselling author of We First and Lead With We: The Business Revolution That Will Save Our Future, which comes out in November. He is the founder & CEO of We First, Inc. and he was a finalist for Global Australian of the Year in 2015.
As I’ve said many times in this newsletter, leadership is changing…but why?
Just like everything else in our modern workplace, the way we attract and retain top talent is changing. Instead of being recruited straight out of college and being put on a path up the corporate ladder, employees now have much more flexibility and choice in their careers, which means organizations have to adapt their approach to finding and keeping great workers. At the top of the talent game is Deloitte, the world’s largest professional services organization, and its Chief Talent Officer, Mike Preston. […]
This week join me as I talk with Sylvia Metayer, the CEO of Worldwide Services at Sodexo, about the report that Sodexo recently conducted to find the top trends shaping the global workforce. […]
In this podcast we take a look back on some of the interviews I did in 2016 and listen to some of the past guests talk about key issues they feel are shaping the workplace of the future. […]
If one of the main goals of the future of work is to increase productivity and collaboration, there’s a great place to start: digital transformation. Many companies are embarking on a digital transformation in an effort to connect employees and customers around the world digitally. The future of work and digital transformation are both vital to each other’s success, and they can work together to help organizations prepare for a new wave in the workforce. A digital transformation can provide employees the tools they need to create the best work environment for the future. […]