Here's to You, the Social Media Manager!
I remember when the “social media manager” role first started cropping up years ago but boy has the role changed […]
social media
An Algorithmic Versus a Heuristic Business Approach (to Customer Engagement)
I’ve been reading Dan Pink’s book, “Drive,” and while I’m only 50 or so pages in, I can say that
An Open Letter to CRM and Social Media People
Over the past few months (and perhaps more so over the past few weeks) I’ve noticed a growing tension between
How CRM and Social Media Evolved to Social CRM
I just arrived at the CRM Evolution conference and last night I attended a pre-show meetup where I had a
Social CRM, Social Media Marketing
New Oldspice Campaign: Social Media or Social CRM?
Hello ladies! (this is only funny if you have seen the Oldspice commercials, otherwise this is a bit awkward for
Social Media vs Social CRM vs Social Business vs Enterprise 2.0
First off, yes this is an actual chess puzzle (you know I love chess right?), can you find the winning
Collaboration in the Oil and Gas Industry
I recently came across a report from Microsoft which talks about how the oil & gas industry is really starting
Social Media as a "Just in Case" Strategy
Do you have any type of insurance? Medical, dental, home, and car perhaps? Why? You own insurance so that in
Rants and Musings
What Are You Interested In? (Vote)
I’ve been covering a lot of topics on this site and I realized that I really should be taking more
Enterprise 2.0 and Social Media: Improving Your Processes vs. Changing Them
If I told you I could change and revolutionize the way your company collaborates internally and builds relationships with its