When Oscar Munoz took over as the CEO of United Airlines, the company was in complete chaos. There were issues with unions, the financials weren’t looking good, customer complaints were damaging the brand reputation, and the company had gone through 8 CEOs in 10 years!
Marc Randolph is the co-founder and founding CEO of Netflix. He also served on the board of Netflix up until 2003. And Netflix wasn’t his only startup, he’s founded or co-founded 6 other successful startups. He is also the author of the bestselling book, That Will Never Work: The Birth of Netflix and the Amazing Life of an Idea.
Blair Sheppard is Head of Global Strategy and Leadership for PwC, a global network of firms delivering world-class assurance, tax, and consulting services for businesses. He is also the author of the new book, Ten Years to Midnight: Four Urgent Global Crises and Their Strategic Solutions, which came out on August 4th.
The world is changing quickly, we all know and experience this on a regular basis. But this poses a massive challenge for leaders. How can we lead in a rapidly changing world and perhaps in a world that doesn’t even yet exist? Whether we look at technology and automation, multiple generations at work, globalization, social and racial injustice, COVID-19, or the many other trends that are shaping work and life, the bottom line is that things are changing.
Costco warehouses are for more than just bulk goods and samples—they’re also home to happy employees. Costco is regularly ranked a top place to work and a company with the happiest employees, largely due to a culture that values employees and treats them fairly with good benefits and wages. Setting the tone for that culture is CEO Craig Jelinek. Craig follows in the footsteps of previous Costco leaders to put his people first and continue a legacy of engaged employees.
HP has over 55,000 employees and like many other companies around the world they had to pivot to working virtually during COVID-19. HP was able to adapt very quickly and they have a lot of unique programs and tools in place to support their employees. Leading the way is Tracy Keogh, their Chief HR Officer and co-chair of the World Economic Forum’s global taskforce for Future of Work. Tracy and I talked at length in a recent episode of “The Future of Work With Jacob Morgan.”
Jeremy Gutsche is the founder and CEO of Trend Hunter, a website where people from around the world can share business ideas and trends. It’s basically like a giant innovation focus group. He is also the author of two books, Exploiting Chaos: 150 Ways to Spark Innovation During Times of Change and Create the Future: Tactics for Disruptive Thinking