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When Oscar Munoz took over as the CEO of United Airlines, the company was in complete chaos. There were issues with unions, the financials weren’t looking good, customer complaints were damaging the brand reputation, and the company had gone through 8 CEOs in 10 years! During his time as CEO he managed to turn things around, securing employee and customer loyalty and putting the airline back on track. In this episode we talk about what he did to make that turnaround  happen including: going on a company-wide listening tour, involving employees in the decision-making process and getting rid of leaders who didn’t align with company values. He’ll also share the terrifying story of his heart attack and how a flight attendant’s breakdown made him realize that things weren’t working.

Listen to the episode here

Leadership is changing, what do you need to know so that you can lead effectively in 2024 and beyond? Each year I work with, advise, and interview hundreds of business leaders around the world to understand what they are paying attention to and why. I then look for the common patterns to connect the dots and put together what I think are the most crucial leadership trends. Learn what the top 8 leadership trends for 2024 are as well as what you should be doing about each one.