There is one thing we as humans possess that technology will never have and if we can hone in on it, we can overcome the technology takeover.
The topic of automation and AI in the workplace keeps coming up. A lot of people are worried about job loss and technology take over. One major thing that comes up when thinking about our move to automation is what is going to be the role of humans? What will be our purpose in this new automated world of the future?
After traveling all over the country and meeting a ton of people from all sorts of industries and backgrounds I am convinced that our main role as humans is to be human. There are no machines or robots that have our ability to connect, empathize, communicate, and sympathize. We also have the ability to be vulnerable. Technology just cannot replace us in these aspects.
So we need to keep learning how to be more human and we have to keep connecting and building relationships. Those of us who are good at being human will grow, expand and continue to be successful. So don’t forget how to be human!
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My new book, The Employee Experience Advantage (Wiley, March 2017) analyzes over 250 global organizations to understand how to create a place where people genuinely want to show up to work. Subscribe to the newsletter here.
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