How Alorica Future-Proofs Its 100,000 Employees
If you’ve called a wireless providers to change your service, an online company to place an order, an airline to book a ticket, or a healthcare plan to update your coverage, you’ve likely talked to an Alorica employee.
With more than 100,000 employees across the globe, Alorica is one of the biggest customer experience providers in the world. In the past three years, the company has grown more than four times—staggering growth for a company in any industry