The Leader’s Toolkit is a weekly 15-20 min interview I do with a CEO, best-selling author, leader, or thinker that focuses on something you can do to become a better leader. These videos are only available to paid subscribers. Become a paid subscriber on Substack to get access to the 15 min video along with weekly videos just like this one, in-depth leadership insights, and 5 min leadership hacks.

In Today’s conversation with Scott, the Chief Restaurant Officer at Chipotle, we discussed the critical distinction between accountability and responsibility. Scott explained that accountability is the person who takes ultimate responsibility for the outcome, while responsibility involves implementing tasks. Drawing an analogy to soccer, he compared accountability to the goalie who is ultimately responsible for preventing goals.

Scott emphasized the importance of role clarity and how every position at Chipotle has five specific accountabilities tied to key performance indicators (KPIs). Regular feedback and evaluation, facilitated through a quarterly four-by-four process, help employees understand their performance and stay aligned with the company’s values and goals. He also highlighted the significance of honesty and directness in leadership and encouraged organizations to offer clear career paths, leading to meaningful work and personal growth.

Today’s episode highlights the fundamental principles of accountability and responsibility, the significance of clear and measurable accountabilities, and the transformative power of honest and purpose-driven leadership.

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