What's Coming Up Next for Social CRM and Enterprise 2.0?
We’ve talked about a lot of topics around the Social CRM and Enterprise 2.0 space and I think it’s about […]
Social CRM
What is Advocacy?
Here is another chess puzzle, white to move and mate in 2! Last week at the social CRM summit in
My Thoughts on the Social CRM (SCRM) Panel at Social Media Club
I recently had the pleasure of attending the Social Media Club (San Francisco and Silicon Valley chapter) panel session around
What is the Real Value of Social CRM (SCRM)?
I was originally going to write this post to cover the fact that Social CRM is also the customers’ responsibility
It's Time for Social Service Level Agreements
My idea of SSLAs (social service level agreements) would take the concept of the SLA and just apply it to
Social CRM
Presentation Slides On Social CRM from the New Communications Forum
My site was recently hacked but I’m back! Hope you guys had enough time to digest the social CRM evolution
Sugarcon Day 2, Re-cap of Paul Greenberg's Keynote on Social CRM
Instead of covering all the sessions I attended I’m going to focus this post on Paul’s’ keynote on social CRM
Re-cap of SugarCon Day 1
I literally flew in from Maui (via LA) and hopped on a train to get to Sugarcon on very little
Companies are Touching the Tip of the Social CRM Iceberg
In preparation for my talk on social CRM at the New Comm Forum (which I hope you will attend, see
Company Outputs Vs Customer Expectations in Social CRM
We’ve been talking quite a bit about social CRM lately as I’m gearing up to present at the New Communications