How to Embrace Generative AI Without Automating the “Soul” of Work
Generative AI can elevate work or quietly erode what makes it meaningful. Here’s how leaders can adopt AI without sacrificing creativity, ownership, or human connection.
Organizational Design
Employee Experience Design
What is employee experience?
It’s a question I’m asked regularly and something many organizations struggle with.
Organizations Do What We Design Them To Do
If there’s one thing humans are good at, it’s building things that do what they are supposed to do. From cars to engines, phones, and computers, we’ve been doing it throughout time—we design things, and those items do what they are intended to do.
The same is true for the organizations we design and build. We’re the ones who have created these systems, yet we get mad or surprised when they do exactly what we designed them to do.