Which Vendors Own the Enterprise Social Software Market?
Big hat tip to Patrick Allman from Mango Apps for getting my attention to this! According to IDC the enterprise […]
customer collaboration
Employee Collaboration to Benefit the Customer
A little while ago I wrote an article on how employee collaboration and customer collaboration initiatives solve different problems. I
Customer and Employee Collaboration Solve Different Problems
Recently I had a conversation with the CEO of a company (anonymous since I discuss that I will be blogging
Collaboration, Social Business, Social Media Marketing
Social Media Marketing isn't Customer Collaboration
Telling your customers you want to engage and collaborate with them and then marketing to them are two very different