Is your organization inexperienced, experiential, or somewhere in between?
When it comes to employee experience, organizations need to focus on all three environments: culture, technology, and physical space. Each environment is a crucial puzzle piece to creating a strong employee experience. If you miss out on one or more of these areas, your entire experience suffers.
Getting to the goal of being an experiential organization can take time and moves companies along the path.
Inexperienced companies aren’t investing in employee experience. As a result, there’s no business value or employee engagement.
Emergent companies focus only on one area of employee experience. Organizations may be culturally, technologically, or physically emergent and put all of their resources into that area. But without resources in the other areas, the employee experience is lopsided and ineffective. A company can have a great culture but terrible technology or an inviting physical space but a weak culture, which creates an overall poor employee experience.
Things start to improve for companies that focus on two of the three experience areas. These companies are engaged, enabled, and empowered. They make connections between areas like physical space and technology. But something is still missing, and an essential puzzle piece is ignored.
Pre-experiential companies start to focus on all three areas of employee experience. And organizations that nail employee experience in all three areas are known as experiential. These organizations have a well-rounded experience that embodies culture, technology, and physical space. The three environments work together to create a place where employees are empowered, welcomed, and supported. In experiential organizations, employees are there because they want to be, not just because they need to be.
The path to becoming an experiential organization can take time. But by prioritizing employee experience and investing in all three areas, you can create an organization with engaged, productive, and loyal employees.
. . .
Companies with better employee experiences have more engaged and productive workers, higher profits, and the ability to attract and retain talent. In today’s competitive talent landscape, companies can’t afford not to invest in employee experience. Download your copy and start creating better experiences for your employees and customers today!
Comments