The Risks of Not Investing in Collaboration
All good chess players understand the risks of the moves they make on the board and the consequences that can result. […]
Strategy
Strategy
The Four Types of Enterprise Collaboration Deployments
There are essentially four ways to go about implementing an enterprise collaboration initiative at any organization, each with their own
The Current State and Business Value of Employee Collaboration (Infographic)
I recently came across this infographic created by Clinked which does a great job of telling the collaboration story. I
Strategy
Insights from a Customer Care (SOCAP) and Knowledge Management (KMWorld) Conference
I spent this week traveling to San Diego where I spoke at the SOCAP conference and D.C where I spoke
Strategy
Collaboration Use Cases for Executives
A few days ago my friend Karthik (who works at Salesforce) called me up to get some ideas and advice
Mapping Use Cases to Collaboration Platform Requirements
One of the things that organizations really need to consider when evaluating collaborative solutions is their use cases. Not only
Strategy
Getting the Attention of Senior Management for Collaboration
There are situations where no matter how hard mid-level management or employees push something, upper management just remains oblivious. Successful
Marketing Your Collaboration Initiative Internally, a Lesson from Yum! Brands
We underestimate the crucial role that marketing plays when it comes to enterprise collaboration initiatives. I’m not necessarily referring to the
Strategy
A Guide to Enterprise Collaboration Costs
One of the common questions that business leaders want to know is what kind of an investment needs to be
Strategy
Focusing on Metrics that Matter
Metrics aren’t hard to come by, in fact it’s just the opposite, anything can be a metric and that’s a